Guest Experience Captain

APT HOSPITALITY PTE. LTD.; High Street, Penarth; On-site; GBP 20,822 - 31,233; Full time

Job summary

Stamford Social is seeking a reliable, guest‑oriented Captain to join our front of house team. You will help deliver attentive hospitality, maintain section organisation, and ensure guests enjoy a smooth and memorable dining experience.

This role suits someone with solid service experience, strong product knowledge, and a positive, team‑focused attitude. You will support supervisors and managers to uphold service quality and guest satisfaction.

Qualifications

• Previous service experience in hospitality settings such as restaurants, cafes, hotels.
• Knowledge of floor service, guest interaction, and order handling.
• Well-groomed, dependable, and comfortable in guest-facing roles.
• Strong teamwork and communication skills.
• Positive attitude and willingness to support service across different shifts.
• Able to work weekends, public holidays, and rotating shifts.

Responsibilities

• Provide attentive and professional service to guests throughout their dining experience.
• Take orders accurately and communicate with kitchen and service team.
• Manage your section efficiently and anticipate guest needs.
• Assist with setup, reset, cleanliness, and readiness of the dining area.
• Maintain menu knowledge to guide guests confidently.
• Collaborate with supervisors and managers to maintain service standards.
• Contribute to a warm, welcoming, and polished guest experience at all times.

Skills

Service experience

Floor service basics

Guest interaction

Teamwork

Communication skills

Positive attitude

Weekend/shift flexibility

Job description

Stamford Social is seeking a reliable, guest‑oriented Captain to join our front of house team. You will help deliver attentive hospitality, maintain section organisation, and ensure guests enjoy a smooth and memorable dining experience.

This role suits someone with solid service experience, strong product knowledge, and a positive, team‑focused attitude. You will support supervisors and managers to uphold service quality and guest satisfaction.