Guest Experience Associate — Warm Service & Quick Solutions

Ikea; Leeds; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

IKEA discount

Life insurance

Additional paid leave

Free meals

Job summary

IKEA Leeds is seeking a Customer Service Assistant to be the friendly face at our checkout and returns desk, helping customers with warmth and efficiency.

You’ll greet shoppers, resolve issues, process returns accurately, and support colleagues in a fast-paced store. The role involves 16 or 18 hours over four days, including weekends, with shifts from 10:00 to 21:30. Start date is 27 September; pay is £13.45 per hour with benefits.

Qualifications

• Customer-first mindset and ability to resolve complaints.
• Strong multitasking and teamwork abilities.
• Computer literacy and comfort with technology.

Responsibilities

• Work on checkouts and returns desk to support customers.
• Greet and welcome customers with warmth.
• Resolve customer complaints with positive and quick solutions.
• Ensure accurate handling of returned products and escalate issues as needed.

Skills

Customer service

Communication

Computer literacy

Tools

POS system

Job description

IKEA Leeds is seeking a Customer Service Assistant to be the friendly face at our checkout and returns desk, helping customers with warmth and efficiency.

You’ll greet shoppers, resolve issues, process returns accurately, and support colleagues in a fast-paced store. The role involves 16 or 18 hours over four days, including weekends, with shifts from 10:00 to 21:30. Start date is 27 September; pay is £13.45 per hour with benefits.