Customer Care & Returns Specialist

Inter IKEA Systems B.V.; Loanhead; On-site; GBP 333,000 - 445,000; Part time

Benefits offered by this job

15% IKEA discount

Life Assurance 4x

Enhanced pension contributions

Interest-free loans

Job summary

IKEA in the United Kingdom is seeking a part-time Customer Relations Assistant in Loanhead to support customers with returns, product issues and assembly guidance. You will switch between tasks, remain calm, and provide a friendly, solution-focused experience.

The role offers 18 or 24 hours per week with late evenings and weekend shifts, plus a staff discount and other benefits. Flexible working arrangements can be discussed at interview.

Qualifications

• You are adept at switching between tasks while valuing teamwork and working without direct supervision.
• You have a customer-first mindset, making the customer feel valued and supported.
• You are computer literate and able to work with technology.
• You maintain composure and patience when dealing with a variety of customers and complex complaints.

Responsibilities

• Resolve customer complaints quickly and positively, addressing issues raised.
• Handle returns accurately, highlighting and escalating product issues when needed.
• Support customers with product assembly and ordering/exchanging spare parts.

Skills

Customer service

Problem solving

Multitasking

Teamwork

Computer literacy

Job description

IKEA in the United Kingdom is seeking a part-time Customer Relations Assistant in Loanhead to support customers with returns, product issues and assembly guidance. You will switch between tasks, remain calm, and provide a friendly, solution-focused experience.

The role offers 18 or 24 hours per week with late evenings and weekend shifts, plus a staff discount and other benefits. Flexible working arrangements can be discussed at interview.