Guest Experience Associate - Part-Time, Milton Keynes

EASYHOTEL.COM; Milton Keynes; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Eye Test Vouchers

Bike to work scheme

Life Assurance scheme

Staff discount on hotel stay

Pension

Training and development opportunities

Employee Assistance Programme

Job summary

easyHotel Milton Keynes is hiring a part-time Team Member to help ensure guests have a great experience during their stay. The role covers front-of-house duties, check-ins, and responding to guest requests.

You will work flexi hours (7:00–15:00 and 15:00–23:00), join an international team, and benefit from staff discounts and career growth opportunities.

Fluent English and right to work are required; prior hospitality experience preferred.

Qualifications

• Previous hospitality experience.
• Fluent in English.
• Must hold a valid Right to Work.

Responsibilities

• Happy with flexible working hours (7:00am–3:00pm / 3:00pm–11:00pm)
• Support with day to day operations
• Be the first point of contact for the guest experience
• Dealing with guest queries and complaints
• Inspecting rooms and communicating to maintenance or housekeeping with any issues
• Ensuring positive guest experiences, resulting in 5* reviews
• Ensuring smooth process through Apaleo (hotel booking system)

Skills

Hospitality experience

Fluent English

Tools

Apaleo

Job description

easyHotel Milton Keynes is hiring a part-time Team Member to help ensure guests have a great experience during their stay. The role covers front-of-house duties, check-ins, and responding to guest requests.

You will work flexi hours (7:00–15:00 and 15:00–23:00), join an international team, and benefit from staff discounts and career growth opportunities.

Fluent English and right to work are required; prior hospitality experience preferred.