Guest Experience Associate - Front of House

RGIT Australia; Burnley; On-site; GBP 12,000 - 18,000; Part time

Job summary

REEL Burnley is seeking a Part-time Front of House Associate to deliver friendly customer service in a busy cinema environment. You will greet guests, manage seating and reservations, take orders, and ensure timely service with the kitchen and bar teams.

The role requires flexibility for evenings and weekends, a proactive attitude, and a commitment to maintaining high service standards in a welcoming atmosphere.

Qualifications

• Previous experience in a customer service role, preferably within the hospitality sector.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Basic knowledge of food and beverage service.
• Flexibility to work various shifts, including evenings and weekends.
• A positive attitude and a commitment to providing excellent customer service.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
• Assist with seating arrangements and manage reservations efficiently.
• Take customer orders and relay them accurately to the kitchen staff.
• Serve food and beverages to guests, ensuring timely and attentive service.
• Handle customer inquiries and resolve any issues or complaints promptly.
• Maintain cleanliness and organisation of the front of house area.
• Collaborate with kitchen and bar staff to ensure smooth service operations.
• Assist in setting up and clearing tables, as well as restocking supplies as needed.

Skills

Customer service

Communication

Interpersonal skills

Flexibility

Team collaboration

Job description

REEL Burnley is seeking a Part-time Front of House Associate to deliver friendly customer service in a busy cinema environment. You will greet guests, manage seating and reservations, take orders, and ensure timely service with the kitchen and bar teams.

The role requires flexibility for evenings and weekends, a proactive attitude, and a commitment to maintaining high service standards in a welcoming atmosphere.