Duty Manager | REEL Burnley

RGIT Australia; Burnley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days holiday incl. bank holidays

Flexible hours

Unlimited tickets for you and family/f

Employee Assistance Programme

Job summary

RGIT Australia in Burnley is seeking a Duty Manager to help run and improve our cinema operations. You will support the Cinema Manager, lead Front of House staff, and maintain high service and presentation standards.

Ideal candidates have supervisory experience, strong customer service skills, and are available for evenings and school holidays. The role offers 30+ contracted hours per week and participation in ticketing benefits.

Qualifications

• Previous supervisory or team-lead experience in retail or hospitality.
• Strong customer service and communication skills.
• Willingness to work evenings and school holidays.
• Ability to train and motivate staff.

Responsibilities

• Provide friendly and helpful service to customers.
• Supervise team members and ensure tasks are completed.
• Support management to ensure compliance with guidelines.
• Communicate targets and objectives to the team.
• Help train team members.
• Manage cash handling responsibilities.
• Drive concession sales.
• Maintain high cleanliness standards in public areas.
• Deliver high standards of presentation and display.
• Keep stock ready in concessions and stay up to date with film releases.
• Work as part of a team.
• Be available for evening shifts and school holidays.

Skills

Supervisory experience

Customer service

Team leadership

Evening shifts

Conflict resolution

Job description

Full-time Permanent Duty Management

Posted 10 Aug 2026

Description

We need a Duty Manager to help run and make our Burnley cinema a great place to visit and work!

Duty Managers have a key role as part of a busy cinema. Flexibility and the ability to work as part of a successful team will be required in this role. You will be responsible for supporting the Cinema Manager in the day-to-day running of the cinema. You will be there to lead and guide the Front of House Assistants. A desire to work within a successful team and having a helpful and approachable personality is definitely required for this role. Previous supervisory experience would be a big advantage for this role.

What does the job involve?

• Providing friendly and helpful service to customers
• Supervising team members and ensuring key jobs get done
• Supporting the management team in ensuring compliance with company guidelines
• Communicating targets and objectives to the team
• Helping the management to train team members
• Cash management responsibilities
• Driving concession sales
• Maintaining high standards of cleanliness in all public areas of the cinema
• Delivering high standards of presentation and display
• Putting stock out in the concessions areas
• Keeping up to date with your knowledge of film releases
• Working as part of a team
• You will need to be available for evening shifts and during all school holiday periods

Benefits include

• 28 days holiday per year including bank holidays
• Flexible hours
• Unlimited tickets for you and extra for your family and friends
• Minimum 30 hours per week contracted hours.
• Employee Assistance Programme

Must be available 0900 - 2330 all days, as hours are on a rota basis. You will be expected to do 2-3 close shifts per week finishing around 11pm.

Previous customer facing retail management experience is essential for this role.

Company Overview

We are a growing cinema circuit anchored in our local communities with a company mission to deliver affordable family entertainment and outstanding customer service without compromising quality.