Guest Experience Associate – Front Desk & Dining

Premier-Inn; Ormskirk; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Company pension

Save As You Earn scheme

Staff discounts

Job summary

Premier Inn is seeking a Ground Floor Team Member for the Southport/Ormskirk area. You will welcome guests, assist with check-in, serve meals and drinks, and help keep the hotel running smoothly from arrival to departure.

No prior hotel experience required; friendly, service-minded individuals who stay calm during busy periods will be trained to cover reception, restaurant and guest areas. Shifts include evenings and weekends.

Qualifications

• No hotel experience required; friendly, helpful, and calm under busy periods.

Responsibilities

• Greet guests and help them check in.
• Serve breakfast or dinner and bar service when needed.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas looking tidy.
• Support teammates during busy periods and shifts.
• Ensure guests feel looked after from arrival to departure.

Skills

Customer service

Hospitality

Teamwork

Calm under pressure

Job description

Premier Inn is seeking a Ground Floor Team Member for the Southport/Ormskirk area. You will welcome guests, assist with check-in, serve meals and drinks, and help keep the hotel running smoothly from arrival to departure.

No prior hotel experience required; friendly, service-minded individuals who stay calm during busy periods will be trained to cover reception, restaurant and guest areas. Shifts include evenings and weekends.