Guest Experience Associate - Flexible Shifts

McDonald's; Bickington; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Skills for life

Employee assistance programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on breaks

Career development

Job summary

McDonald’s in the United Kingdom is seeking to hire for the Customer Care role. You will be the face of the restaurant, delivering a great customer experience through hospitality, cleanliness and friendly service.

No prior experience is required as full training will be provided. The role involves shifts across weekdays and weekends, including mornings, afternoons and evenings, with opportunities to grow within a supportive team.

Qualifications

• No experience required; full training provided.
• Friendly, welcoming and helpful with strong communication skills.
• Thrives in a dynamic environment with a positive, engaged approach.
• Willing to learn and follow guidance.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers’ visits to make them memorable.
• Navigate and manage customer areas, seeking engagement opportunities and troubleshooting issues.
• Go the extra mile to make people feel welcomed.
• Create a warm and welcoming atmosphere, supporting restaurant events.
• Complete tasks in line with training and company guidelines.
• Follow all workplace safety, hygiene and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member and contribute to a positive environment.

Skills

Hospitality

Communication

Teamwork

Customer service

Job description

McDonald’s in the United Kingdom is seeking to hire for the Customer Care role. You will be the face of the restaurant, delivering a great customer experience through hospitality, cleanliness and friendly service.

No prior experience is required as full training will be provided. The role involves shifts across weekdays and weekends, including mornings, afternoons and evenings, with opportunities to grow within a supportive team.