Guest Experience Analytics Specialist — Hybrid

Dorchester Collection; Knightsbridge; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary stays

50% dining discount

World-class development opportunities

Social events

Refer a friend bonus

20 annual leave days

Lunch card (prepaid)

Cycle to work scheme

Discount platform access

Complimentary dry cleaning

Job summary

Dorchester Collection is seeking a Guest Experience Analyst at our Corporate Office in London. The role focuses on measuring guest experience performance, overseeing feedback platforms, and delivering insights to improve service standards.

You will work within our learning academy to develop data-driven strategies and ensure data integrity across reporting systems. Hybrid role with office-based days and some remote work, reporting to the Corporate Office team.

Qualifications

• Ability to identify patterns and root causes from data to inform decisions.
• Transform complex data into meaningful insights and reporting.

Responsibilities

• Measure and evaluate guest experience performance across the business.
• Oversee guest feedback platforms, scorecards, audits, and reporting.
• Provide accurate insights to identify trends and support business improvements.
• Ensure data quality and governance in guest experience datasets.

Skills

Pattern identification

Business analysis

Data storytelling

Communication

English language

Job description

Dorchester Collection is seeking a Guest Experience Analyst at our Corporate Office in London. The role focuses on measuring guest experience performance, overseeing feedback platforms, and delivering insights to improve service standards.

You will work within our learning academy to develop data-driven strategies and ensure data integrity across reporting systems. Hybrid role with office-based days and some remote work, reporting to the Corporate Office team.