Guest Experience Ambassador – Front Desk (Hotel)

Alexander House Hotel & Utopia Spa; Crawley; On-site; GBP 23,000 - 24,000; Full time

Benefits offered by this job

Incentive scheme

Holiday entitlement 4–5 weeks

Bank holidays

Free parking

Uniform

Job summary

Alexander House Hotel & Utopia Spa, just outside London, is seeking a Hotel Receptionist to join our front of house team. You will warmly welcome guests, manage check-ins, handle enquiries, and contribute to guest billing and reservations, ensuring a smooth stay.

We offer a generous incentive scheme, with holiday entitlement rising with service, and various staff benefits. Join a 5-star hotel and spa with multiple dining venues and spa facilities.

Qualifications

• 35 hours per week, 5 days, with two shifts: 07:30–15:00 and 14:30–22:00.
• Excellent personal appearance.
• Excellent communicator in person and on the telephone.
• Warm and friendly disposition.
• Genuine desire to serve our guests.
• Organised with good attention to detail.
• Accurate data entry and computer work.

Responsibilities

• Welcoming arrival guests.
• Guest check-in and rooming.
• Enquiry handling – in person and on the telephone.
• Posting of charges and guest billing.
• Taking bedroom reservations.
• Producing daily Activity Report for internal departments.
• Upselling facilities and rooms.
• Organising porter service where needed.
• Balancing the shift and completing end of day procedures.

Skills

Excellent communication

Guest service

Organised

Data entry

Job description

Alexander House Hotel & Utopia Spa, just outside London, is seeking a Hotel Receptionist to join our front of house team. You will warmly welcome guests, manage check-ins, handle enquiries, and contribute to guest billing and reservations, ensuring a smooth stay.

We offer a generous incentive scheme, with holiday entitlement rising with service, and various staff benefits. Join a 5-star hotel and spa with multiple dining venues and spa facilities.