Guest Experience Host – Luxury Hotel & Spa

The Alexander Hotel Collection; Dartford; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Holiday allowance

Bank holidays

Free parking

Uniform

Family accommodation discount

Spa discounts

Food & beverage discount

Spa treatments discount

Retail discount

Refer a friend

Job summary

Rowhill Grange Hotel & Utopia Spa, part of The Alexander Hotel Collection, invites a friendly Hotel Receptionist to join our professional team near Dartford. You will greet guests, check them in and assist with enquiries to ensure a memorable stay.

This role covers shift patterns including early and late hours, upselling facilities and rooms, and coordinating with other departments to maintain guest satisfaction and smooth operations.

Qualifications

• Excellent standard of personal appearance
• Excellent communicator in person and on the telephone
• Warm and friendly disposition
• Genuine desire to serve our guest’s.
• Organised and good attention to detail
• Accurate data entry and computer work

Responsibilities

• Welcoming arrival guests
• Guest check-in and rooming
• Enquiry handling - both in person and on the telephone
• Posting of charges and guest billing
• Taking bedroom reservations
• Producing daily Activity Report for all internal departments
• Upselling facilities and rooms
• Organising porter service where needed
• Balancing the shift and completing 'end of day' procedures

Job description

Rowhill Grange Hotel & Utopia Spa, part of The Alexander Hotel Collection, invites a friendly Hotel Receptionist to join our professional team near Dartford. You will greet guests, check them in and assist with enquiries to ensure a memorable stay.

This role covers shift patterns including early and late hours, upselling facilities and rooms, and coordinating with other departments to maintain guest satisfaction and smooth operations.