Guest Services Ambassador (Front Desk)

Hilton; Cardiff; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Go Hilton discounts

Hotel discounts across Axiom hotels

28 days holiday rising to 33

Retail discounts

Employee assistance line

Wagestream access

Xcape stayover after 1 year

Career progression opportunities

Referral bonus

Free meals on shift

Length of service awards

Job summary

Hilton Cardiff on the edge of the Castle Quarter is recruiting a Receptionist to join our Truly Talented team. Reporting to the Front Office Manager, you will greet guests in a warm, professional manner and ensure the highest standards of service.

This part‑time role pays £12.71 per hour. Benefits include generous holiday entitlement (28 days rising to 33), worldwide employee discounts through Go Hilton, and staff meals on shift.

Qualifications

• Strong customer service mindset with guest-focused approach.
• Professional communication in person and on the phone.
• Ability to handle busy, fast-paced front desk environments.

Responsibilities

• Greet guests warmly and provide courteous, efficient service.
• Maintain front desk standards and respond to requests and queries.
• Support the Front Office team in daily reception duties.

Skills

Customer service

Communication

Telephone etiquette

Job description

Hilton Cardiff on the edge of the Castle Quarter is recruiting a Receptionist to join our Truly Talented team. Reporting to the Front Office Manager, you will greet guests in a warm, professional manner and ensure the highest standards of service.

This part‑time role pays £12.71 per hour. Benefits include generous holiday entitlement (28 days rising to 33), worldwide employee discounts through Go Hilton, and staff meals on shift.