Guest Experience Ambassador - Food & Beverage

Macdonald Linden Hall; Longhorsley; On-site; GBP 12,000 - 18,000; Full time

Job summary

Macdonald Linden Hall is seeking a Food and Beverage Assistant to join our front-line team. You will greet guests warmly, deliver attentive service, and use your hospitality experience to tailor recommendations across our menus and hotel offerings.

The role requires a proactive team mindset and a smart, professional appearance to reflect the brand. Training is provided for new joiners, and a flexible, guest-focused approach will help you thrive during peak periods, including festive seasons.

Qualifications

• Experience in a similar customer-facing role in hospitality is preferred.
• Willingness to learn and undergo training will be provided.

Responsibilities

• Ensure guests are greeted warmly and genuinely.
• Provide friendly, attentive service tailored to each guest.
• Advise and recommend from up-to-date menus and hotel products/services.
• Maintain a safe, clean service area in line with Health & Safety and Food Hygiene policies.
• Present a smart, professional appearance as an ambassador for the company.

Skills

Customer service

Hospitality experience

Communication skills

Team player

Job description

Macdonald Linden Hall is seeking a Food and Beverage Assistant to join our front-line team. You will greet guests warmly, deliver attentive service, and use your hospitality experience to tailor recommendations across our menus and hotel offerings.

The role requires a proactive team mindset and a smart, professional appearance to reflect the brand. Training is provided for new joiners, and a flexible, guest-focused approach will help you thrive during peak periods, including festive seasons.