Guest Experience Ambassador

Adagio Aparthotels; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Adagio Aparthotels in London Stratford is seeking a guest services teammate who welcomes all guests with care and attention, offering a personalised approach to every stay. The role focuses on anticipating needs, informing guests about services and local events, and promoting the loyalty programme.

You will be proactive in solving guest issues, know the hotel facilities and surrounding area, manage arrival/departure processes, and contribute to the department's targets while upholding the brand

Responsibilities

• Is proactive, anticipates guests' needs and looks for suitable solutions.
• Conveys the hotel image and promotes the company’s loyalty programme.
• Assists as required with the solving of any guest problem and is able to support any query in an efficient and satisfying manner.
• Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them.
• Carries out all operations concerning guests’ arrival and departure in compliance with payment procedure.
• Informs guests about formalities, any special conditions relating to their stay and the services available.
• Actively contributes to the qualitative and quantitative targets of the department.

Job description

Adagio Aparthotels in London Stratford is seeking a guest services teammate who welcomes all guests with care and attention, offering a personalised approach to every stay. The role focuses on anticipating needs, informing guests about services and local events, and promoting the loyalty programme.

You will be proactive in solving guest issues, know the hotel facilities and surrounding area, manage arrival/departure processes, and contribute to the department's targets while upholding the brand