Guest Experience Agent - Ground Floor (Permanent)

Whitbread PLC; United Kingdom; Remote; GBP 9,100 - 13,000; Full time

Benefits offered by this job

Permanent contract (we don’t do zero‑H

Whitbread Benefits Card – up to 60% of

Job summary

Whitbread PLC is hiring a Ground Floor Team Member for the Premier Inn in Thirsk, North Yorkshire. The role includes welcoming guests, checking in, serving meals, and solving guest queries with flexibility across shifts. The position offers a permanent contract and 8 guaranteed hours per week.

Pay is up to £13.06 per hour, and training will be provided. The role suits those who enjoy busy, people-focused work and want to contribute to smooth hotel operations across reception, restaurant and

Qualifications

• No hotel experience required.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Skills

Customer service

Hospitality

People skills

Job description

Whitbread PLC is hiring a Ground Floor Team Member for the Premier Inn in Thirsk, North Yorkshire. The role includes welcoming guests, checking in, serving meals, and solving guest queries with flexibility across shifts. The position offers a permanent contract and 8 guaranteed hours per week.

Pay is up to £13.06 per hour, and training will be provided. The role suits those who enjoy busy, people-focused work and want to contribute to smooth hotel operations across reception, restaurant and