Guest Experience Agent – Front Desk Specialist

Residence Inn by Marriott London Bridge; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Marriott discounts

Hotel & F&B discounts

Holiday entitlement 28 days

Benefits portal access

Employee assistance line

Wagestream access

Referral bonus

Job summary

Residence Inn by Marriott London Bridge is seeking a Receptionist to join our fast-paced, friendly team in central London. You will welcome guests, handle queries, and deliver consistently high levels of service while reporting to the Front Office Manager.

The role offers full-time hours, a permanent contract, and strong employee benefits including discounts, holidays, and wellbeing support. You must have the right to work in the UK.

Qualifications

• Guest-focused with a commitment to excellent service.
• Ability to greet guests warmly and handle requests efficiently.
• Professional communication and courteous demeanor at all times.

Responsibilities

• Greet guests in a warm, friendly manner and provide courteous service.
• Handle inquiries and queries face-to-face or by telephone.
• Work as part of a busy front desk team to maintain high standards.

Skills

Customer service

Communication

Front desk operations

Job description

Residence Inn by Marriott London Bridge is seeking a Receptionist to join our fast-paced, friendly team in central London. You will welcome guests, handle queries, and deliver consistently high levels of service while reporting to the Front Office Manager.

The role offers full-time hours, a permanent contract, and strong employee benefits including discounts, holidays, and wellbeing support. You must have the right to work in the UK.