Guest Experience Manager

Adagio Aparthotels; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Adagio Aparthotels in London is seeking a guest services professional to welcome guests with care, build lasting relationships, and anticipate needs to deliver personalised experiences.

You will promote the ALL loyalty programme, handle guest requests and complaints promptly, know hotel facilities and local events, and contribute to achieving department targets through quality service.

Join a dynamic team focused on exceptional hospitality and guest satisfaction.

Responsibilities

• Welcomes all guests as soon as they arrive with care and attention and with a personalized approach.
• Develops quality relationships with guests in order to create “raving fans”.
• Is proactive, anticipates guests needs and looks for suitable solutions.
• Conveys the hotel image and promotes company’s loyalty programme ALL.
• Handles any guest requests and complaints that haven’t been settled by Team Members and provides a rapid solution.
• Has knowledge of the facilities and services and events offered by the hotel and the surrounding area and actively promotes them.
• Takes part in, organizes and supervises guest arrivals and departures.
• Trains, coaches and motivates team members.
• Informs guests about formalities, any special conditions relating to their stay and the services available.
• Actively contributes to the qualitative and quantitative targets of the department.

Job description

Adagio Aparthotels in London is seeking a guest services professional to welcome guests with care, build lasting relationships, and anticipate needs to deliver personalised experiences.

You will promote the ALL loyalty programme, handle guest requests and complaints promptly, know hotel facilities and local events, and contribute to achieving department targets through quality service.

Join a dynamic team focused on exceptional hospitality and guest satisfaction.