Guest Experience Advisor – Restaurant, Bar & Front Desk

The Cura - Food & Beverage; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Global Marriott discounts on rooms,d…

Free meals on duty

Uniform provided

Career development pathways

Wellbeing initiatives

Regular team social events

Job summary

The CURA Kensington, a Tribute Portfolio Hotel by Marriott, is seeking a Gust Service Associate to deliver warm, guest-focused service across breakfast, restaurant, bar, and reception. You’ll be the friendly face helping guests navigate their stay and dine with us, ensuring a memorable experience.

Join a vibrant, globally connected team under Marriott standards, enjoy comprehensive benefits, discounts, meals on duty, and a clear path for career development within the CURA and Marriott brands.

Qualifications

• Previous hospitality or customer service experience is an advantage, but full training will be provided.
• A natural people-person with energy, warmth, and a genuine passion for guest service.
• Flexible and adaptable, with the ability to work across breakfast, restaurant, and bar shifts.
• Eager to learn and grow within a global hotel brand.
• Reliable, professional, and a great team player.

Responsibilities

• Deliver exceptional guest service across breakfast, restaurant, bar, and Reception, ensuring a seamless and welcoming experience throughout the guest journey.
• Welcome guests warmly in both the restaurant and at Reception, assisting with seating, check-ins, check-outs, and general enquiries.
• Take food and beverage orders accurately while also supporting guest requests, reservations, and general Front Office assistance when required.
• Ensure buffet and à la carte service is well-presented, efficient, and engaging, maintaining high service standards at all times.
• Support bar service by preparing and serving beverages, including cocktails and speciality drinks where trained.
• Assist with Reception tasks during busy periods, including answering guest enquiries, supporting arrivals and departures, and providing information about hotel services and local attractions.
• Handle guest feedback positively, resolving concerns promptly and escalating issues when necessary to ensure guest satisfaction.
• Maintain cleanliness, organisation, and professional presentation across restaurant, bar, lobby, and Reception areas.
• Assist with setting up and closing down restaurant, bar, breakfast, and event spaces, ensuring readiness for service.
• Work collaboratively with colleagues across Food & Beverage, Reception, and Housekeeping to support promotions, themed events, group bookings, and daily operations.
• Communicate guest preferences, special occasions, and requests clearly between departments to enhance the overall guest experience.
• Promote hotel services including dining experiences, facilities, and the benefits of the Marriott Bonvoy programme where appropriate.
• Uphold compliance with food hygiene, health & safety, licensing requirements, and Marriott brand standards.

Job description

The CURA Kensington, a Tribute Portfolio Hotel by Marriott, is seeking a Gust Service Associate to deliver warm, guest-focused service across breakfast, restaurant, bar, and reception. You’ll be the friendly face helping guests navigate their stay and dine with us, ensuring a memorable experience.

Join a vibrant, globally connected team under Marriott standards, enjoy comprehensive benefits, discounts, meals on duty, and a clear path for career development within the CURA and Marriott brands.