Guest Service Assistant - F&B

The Cura Hotel; England; Sur place; GBP 22 000 - 29 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Free meals on duty

Career development

Wellbeing initiatives

Résumé du poste

The CURA Kensington, a Tribute Portfolio Hotel by Marriott, is seeking a Guest Service Associate to deliver exceptional guest experiences across our restaurant, bar, and breakfast service. You will also support the Front Office during busy periods, ensuring a warm and professional guest journey from arrival to departure.

You will work closely with the Food & Beverage Manager to maintain high service standards and deliver personalised hospitality consistent with the Marriott brand.

Qualifications

• Previous hospitality or customer service experience is an advantage, but full training will be provided.
• A natural people-person with energy, warmth, and a genuine passion for guest service.
• Flexible and adaptable, with the ability to work across breakfast, restaurant, and bar shifts.
• Eager to learn and grow within a global hotel brand.
• Reliable, professional, and a great team player.

Responsabilités

• Deliver exceptional guest service across breakfast, restaurant, bar, and Reception.
• Welcome guests warmly in both the restaurant and at Reception, assisting with seating and enquiries.
• Take food and beverage orders and support guest requests and Front Office tasks as needed.
• Ensure buffet and à la carte service is well-presented and high quality.
• Assist with bar service, including preparing beverages and cocktails where trained.
• Support Reception during busy periods and handle guest enquiries.
• Handle guest feedback positively and escalate issues to ensure satisfaction.
• Maintain cleanliness and professional presentation across restaurant, bar, lobby, and Reception.
• Set up and close down restaurant, bar, breakfast, and event spaces for service.
• Collaborate with Food & Beverage, Reception, and Housekeeping on promotions and events.
• Communicate guest preferences and requests between departments to enhance experience.
• Promote dining experiences and Marriott Bonvoy benefits where appropriate.
• Uphold food hygiene, health & safety, licensing, and brand standards.

Connaissances

Customer service

Description du poste

The CURA Kensington, a Tribute Portfolio Hotel by Marriott.

Salary - Competitive Salary + Service charge + Excellent Benefits

About the Hotel

CURA Kensington has proudly completed its transformation into a bold Marriott Lifestyle Hotel as part of the Tribute Portfolio. With 132 contemporary bedrooms, a brand-new restaurant and bar, and a creative, independent spirit at its core, our hotel is now a vibrant destination for both travellers and locals.

This exciting new chapter offers a unique opportunity to be part of a refreshed Food & Beverage experience that embodies the character of Tribute Portfolio and the warmth of Marriott hospitality.

As a Guest Service Associate, you will play a key role in delivering exceptional guest experiences, primarily within our Food & Beverage operations, while also supporting the Front Office team during busy periods. You will create memorable moments across our restaurant, bar, and breakfast service, from welcoming guests in the morning to providing attentive and engaging service throughout the day and evening.

Your main focus will be within Food & Beverage, ensuring a high standard of service, guest satisfaction, and smooth daily operations. During peak times, you will also assist at Reception, supporting the Front Office team with guest enquiries and contributing to a seamless overall guest journey.

You will work closely with the Food & Beverage Manager, ensuring service standards are consistently met and that guests receive warm, professional, and personalised service at all times. Your flexibility, teamwork, and positive attitude will help create a welcoming environment and deliver the high-quality experience expected from our brand.

Your Responsibilities

• Deliver exceptional guest service across breakfast, restaurant, bar, and Reception, ensuring a seamless and welcoming experience throughout the guest journey.
• Welcome guests warmly in both the restaurant and at Reception, assisting with seating, check-ins, check-outs, and general enquiries.
• Take food and beverage orders accurately while also supporting guest requests, reservations, and general Front Office assistance when required.
• Ensure buffet and à la carte service is well-presented, efficient, and engaging, maintaining high service standards at all times.
• Support bar service by preparing and serving beverages, including cocktails and speciality drinks where trained.
• Assist with Reception tasks during busy periods, including answering guest enquiries, supporting arrivals and departures, and providing information about hotel services and local attractions.
• Handle guest feedback positively, resolving concerns promptly and escalating issues when necessary to ensure guest satisfaction.
• Maintain cleanliness, organisation, and professional presentation across restaurant, bar, lobby, and Reception areas.
• Assist with setting up and closing down restaurant, bar, breakfast, and event spaces, ensuring readiness for service.
• Work collaboratively with colleagues across Food & Beverage, Reception, and Housekeeping to support promotions, themed events, group bookings, and daily operations.
• Communicate guest preferences, special occasions, and requests clearly between departments to enhance the overall guest experience.
• Promote hotel services including dining experiences, facilities, and the benefits of the Marriott Bonvoy programme where appropriate.
• Uphold compliance with food hygiene, health & safety, licensing requirements, and Marriott brand standards.

About You

• Previous hospitality or customer service experience is an advantage, but full training will be provided.
• A natural people-person with energy, warmth, and a genuine passion for guest service.
• Flexible and adaptable, with the ability to work across breakfast, restaurant, and bar shifts.
• Eager to learn and grow within a global hotel brand.
• Reliable, professional, and a great team player.

What We Offer

• Global Marriott employee discounts on rooms, dining, and experiences
• Free meals on duty and uniform provided
• Guest experience stay to immerse you in the brand
• Career development pathways with Marriott International
• A supportive and inclusive team culture
• Pension scheme, recognition programmes, and wellbeing initiatives
• Regular team social and engagement events

Your Smile, Their Experience.

This is more than a role - it's a chance to be part of a hotel that blends energy, style, and hospitality. If you're ready to bring personality, passion, and professionalism to every guest interaction, we'd love to hear from you.

Guest Service Assistant - F&B London, England, United Kingdom