Guest Experience Advisor

McArthurGlen Group; Wales; Remote; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive base salary

International team

Job summary

McArthurGlen Group in Bridgend is hiring a Guest Experience Advisor for a fixed-term contract of 15 hours per week, including weekends, through the Christmas trading period.

This in-person role welcomes guests, answers inquiries, handles feedback, and promotes services while upholding McArthurGlen's high standards.

You'll join a diverse international team and have opportunities to work across departments; the compensation reflects market benchmarks and location.

Qualifications

• Exceptional people skills and ability to exceed guest expectations.
• Thrive in a fast-paced customer-facing environment with admin tasks.
• Proactive and capable of making things happen.
• Proficient IT skills including email, Word and Excel.
• Fluent English; additional languages are a plus.
• Flexible to work across full trading hours on a rota.

Responsibilities

• Actively engage with guests, addressing inquiries and resolving issues.
• Promote additional products and services, meeting targets and delivering a positive guest experience.
• Handle face-to-face, email and social media feedback with rapport and brand representation.
• Complete administrative tasks accurately and timely, such as online gift card orders.
• Uphold McArthurGlen's high standards and maintain a welcoming, well-organised guest area.
• Collaborate with team members to ensure exceptional guest experience across departments.

Skills

Exceptional people skills

Customer facing

Proactive

Fast-paced environment

English fluency

Tools

Word

Excel

Email

Job description

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.

We are currently hiring for aGuest Experience Advisorto join our dynamic Guest Experience team at the McArthurGlen Group Designer Outlet inBridgend!

This is a fixed-term contract, running till December 2026, for 15 hours per week. Weekend working is required, and candidates must be available throughout the Christmas trading period.

This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving.
Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.

Job Description

• Actively engage with guests, addressing inquiries and resolving any issues.
• Embrace a culture of everyone leaves happy by consistently adopting a positive, proactive and professional approach.
• Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
• Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
• Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
• Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
• Promote a collaborative working environment, prioritising the guest in all endeavours.

For a detailed description of the responsibilities, see the job description

Qualifications

• Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
• Thrive in a fast-paced setting with customer facing and admin task.
• Be proactive and able to make things happen.
• Have proficient IT skills including email, Word and Excel.
• Have fluent proficiency in English. Any additional language skills would be an advantage.
• Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.

Additional Information

• You'll receive a competitive base salary of £13per hour
• Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation.
• Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career.
• Over 85% of our employees would recommend us as an excellent place to work.
• Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.

At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.

Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.

The compensation offered will depend on demonstrated skills, experience, and location. We believe in transparency. Our pay ranges are based on market benchmarks and internal equity, ensuring equitable compensation for equivalent skill levels across roles.

We're committed to creating an inclusive recruitment experience for everyone. If you need any adjustments or support during the application or interview process, please let us know. We're happy to work with you to ensure you can participate fully and showcase your skills and experience. Contact: [e-mail]