Guerlain Account Manager

Guerlain; Chester; On-site; GBP 28,000 - 38,000; Full time

Job summary

Guerlain in the United Kingdom seeks an Account Manager for HBeauty Chester. You will be a brand ambassador with expertise in makeup, skincare and fragrance, driving growth through luxury service and tailored client experiences.

You will lead, coach and motivate beauty consultants, manage events and bookings, maintain stock and store relationships, and ensure proposals align with Guerlain's corporate guidelines while delivering the very best in customer care.

Qualifications

• Experience representing luxury beauty brands in-store or events.
• Strong selling skills with ability to upsell and cross-sell.
• Excellent communication and client relationship abilities.

Responsibilities

• Set targets for team members and coach them to achieve KPIs.
• Proactively sell Guerlain products and link categories to increase ATV/ATU.
• Provide education on products and demonstrate personalized recommendations.
• Manage stock levels and support with training and guidance.
• Grow the business through events, appointments and bookings.

Skills

Make-up expertise

Sales skills

Customer service

Job description

Role: Account Manager

Location: HBeauty Chester

Hours: Full-time, 37.5 hrs

A Guerlain Account Manager, is a brand ambassador, an expert in make-up, skincare & fragrance. Through your engaging style, you'll actively drive & increase your business, encouraging all Beauty Consultants to achieve sales targets.

Job Responsibilities

SALES

• Set targets for Team Members in line with Company, leading & coaching them to achieve KPIs.
• Pro-actively sell Guerlain products & link product categories to increase ATV & ATU & provide a luxury service.
• Provide education on Guerlain products; propose & demonstrate personalised products to clients.

MANAGEMENT

• Manage Team Members, identifying opportunities & support with training & guidance.
• Manage stock levels, working with the AM.
• Proactively grow the business through events, appointments & bookings whilst ensuring all operational & administrative tasks are complete.

GENERAL

• Participate in merchandise management & ensure that it aligns with Corporate guidelines, ensuring all procedures & policies are adhered to.
• Build relationships with store management, whilst carrying out any additional duties.

Profile

PERSON SPECIFICATION Constantly seeking opportunities to develop & grow your business through events &; gain new sales. Organised; Manage Prêt-à-portererwork, Team Members, Department & Area Managers & meet the clients’ needs Willing to go the extra mile to ensure the customer leaves having received the very best in luxury service. Self-confident, you will be able to approach & engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate make-up application knowledge, & through excellent communication skills, be able to identify key items that would suit the customers’ needs. Immaculately groomed & presented