GTM Systems Administrator, EMEA — AI-First RevOps

Harvey AI; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

Harvey is seeking a GTM Systems Administrator to join the GTM Systems team and scale systems powering pipeline and customer experience. You’ll work AI-first on projects from lead sourcing to customer success tooling, reporting to the Head of GTM Systems and partnering with Sales, Marketing, Support, and Customer Success.

You’ll design end-to-end data flows, implement AI triage and copilots, and automate admin tasks to reduce manual work while driving revenue and retention.

Qualifications

• GTM systems, RevOps, Growth Ops, Support Ops, or similar roles with 4–8+ years of experience.
• Strong proficiency in Salesforce (data modeling, Flows, lead routing, account hierarchy, reporting) and Zendesk administration, or deep expertise in one with ramp-up ability on the other.
• Hands-on experience with data enrichment providers and marketing automation platforms.
• Demonstrated AI fluency: using AI tools to build workflows, automate admin tasks, and troubleshoot.
• Strong systems thinking with end-to-end data flow design across multiple tools.
• Collaborative, organized, documentation-oriented, and scalable system mindset.

Responsibilities

• Work on GTM Systems projects, with top-of-funnel growth and customer success tooling.
• Design and improve top-of-funnel systems including lead sourcing, enrichment, scoring, and routing.
• Configure Zendesk as the primary support platform and integrate adjacent CS tools.
• Contribute to Salesforce configuration across the funnel and data flows with marketing automation and enrichment tools.
• Build and maintain AI agents, automations, and workflows to minimize manual admin work.
• Integrate GTM and CS tools for a unified customer view and build dashboards for pipeline, support, and health.
• Maintain data quality, governance, and documentation to scale with company growth.

Skills

Salesforce admin

Zendesk admin

AI workflow designer

Data enrichment

Marketing automation

Cross-functional collaboration

SaaS integrations

Tools

Clay

ZoomInfo

Cognism

Apollo

Clearbit

Marketo

HubSpot

Job description

Harvey is seeking a GTM Systems Administrator to join the GTM Systems team and scale systems powering pipeline and customer experience. You’ll work AI-first on projects from lead sourcing to customer success tooling, reporting to the Head of GTM Systems and partnering with Sales, Marketing, Support, and Customer Success.

You’ll design end-to-end data flows, implement AI triage and copilots, and automate admin tasks to reduce manual work while driving revenue and retention.