Growth & Memberships Lead, Business Development

University of Bristol; England; Presencial; GBP 50.000 - 68.000; Jornada completa

Descripción de la vacante

University of Bristol is seeking a Deputy Business Development Manager to support a centralised team delivering commercial and business services across the division, contributing to an annual income target of around £3 million and leading on activities from marketing to facilities hire and events.

You will lead the Memberships Team, drive income, customer management and systems development, use BI data to inform decisions, deputise for the BD Manager at meetings, and build strong stakeholder

Formación

• Experience of leading, developing, or supervising teams.
• Significant experience working within business development, commercial operations, customer service, membership management, or a related area.
• Experience of identifying and implementing process improvements, with strong analytical and problem-solving skills.
• The ability to interpret complex data and translate insights into clear recommendations for a range of audiences.
• Experience of using customer feedback and performance data to drive service improvements and enhance the customer experience.
• Experience of working with leisure management systems and supporting systems development, implementation, or optimisation.
• Experience of planning and facilitating workshops, focus groups, training, or stakeholder engagement activities.
• Strong stakeholder management skills, with the ability to influence, negotiate, and promote best practice.

Responsabilidades

• Lead key areas of the Business Development team's portfolio, with responsibility for income generation, customer management, and systems development.
• Identify opportunities for continuous improvement and lead initiatives that enhance service delivery, customer experience, and commercial performance.
• Lead our Memberships Team, supporting ambitious targets, overseeing membership growth and retention.
• Deputise for the Business Development Manager at meetings and key stakeholder forums and build strong relationships with internal and external partners.
• Help ensure divisional systems compliance with university policies and legislation, using BI/data to support decision making.

Conocimientos

Team leadership

Business development

Customer service

Membership management

Process improvement

Data analysis

Stakeholder management

Workshop facilitation

Herramientas

Legend LMS

CoursePro

MyERP

Develop

Descripción del empleo

University of Bristol is seeking a Deputy Business Development Manager to support a centralised team delivering commercial and business services across the division, contributing to an annual income target of around £3 million and leading on activities from marketing to facilities hire and events.

You will lead the Memberships Team, drive income, customer management and systems development, use BI data to inform decisions, deputise for the BD Manager at meetings, and build strong stakeholder