Growth Lead

Spotlight Recruitment; Greater London; Hybrid; GBP 77,000 - 94,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Spotlight Recruitment is recruiting a Growth Lead (Retention) for an in-house DTC/Ecommerce team in London. The role is hybrid, with 3-4 days in the London office, offering a generous bonus and benefits as the company scales its subscription business.

You will lead retention and subscription growth initiatives, optimize lifecycle journeys, and deliver data-driven insights to senior leadership to drive sustainable revenue growth.

Qualifications

• Expertise in customer retention and subscription growth.
• Hands-on experience with Loop, Recharge, Skio or similar.
• Strong experience with Klaviyo, Braze, or similar email/SMS platforms.
• Analytical mindset with ability to translate insights into action.
• Excellent communication and stakeholder management.
• Ambitious and highly organised with strong strategic planning.
• Bonus: experience with Shopify and tools Lifetimely, PostPilot, Fondue.

Responsibilities

• Own the company's customer retention strategy to increase lifetime value and recurring revenue.
• Collaborate cross-functionally with CRM, digital, and product teams to optimise lifecycle journeys and conversions.
• Plan and execute acquisition recovery and retention offers throughout the year.
• Conduct market and customer research to uncover growth opportunities.
• Develop loyalty and advocacy programmes to strengthen engagement and referrals.
• Deliver strategic reporting and actionable insights to senior leadership.

Skills

Retention growth

Subscription platforms

Email/SMS marketing

Data analysis

Stakeholder management

Strategic planning

Test-and-learn mindset

Shopify familiarity

Tools

Loop

Recharge

Skio

Klaviyo

Braze

Job description

Growth Lead (Retention) | Inhouse DTC/Ecommerce | Hybrid London | up to £85k plus bonus

Our client is a fast-growing, in-house global DTC and subscription business experiencing rapid growth and disrupting the market in their sector. Having scaled rapidly on a global level, they have an award-winning, market-leading hero product and a global growth roadmap. This is a hybrid role with time in the London office, a generous bonus and range of other benefits along with direct access to senior leadership and strong learning and development support. This role is ideally 3-4 days in the lovely London office.

As a Retention Lead, responsibility sits with leading the company's customer retention strategy, with a primary focus on increasing customer lifetime value and delivering sustainable recurring revenue growth. Key accountabilities include ownership of subscription performance, developing data-led test-and-learn initiatives to reduce churn and improve retention, and analysing customer and commercial performance to identify growth opportunities.

The position works cross-functionally with CRM, digital, and product teams to optimise lifecycle journeys, improve conversion among returning customers, support new product launches, and provide performance insights that inform future development.

This is an agile environment, additional responsibilities include planning and executing acquisition recovery and retention offers throughout the year, conducting market and customer research to uncover new growth opportunities, developing loyalty and advocacy programmes that strengthen customer engagement and referral activity, and delivering strategic reporting and actionable insights to senior leadership to support business decision-making.

Skills & Experience

• Expertise in customer retention and subscription growth
• Hands-on experience with subscription platforms such as Loop, Recharge, Skio, or similar.
• Strong experience using Klaviyo, Braze, or equivalent email/SMS marketing platforms.
• Genuine curiosity about customer behaviour and factors that influence retention
• Proven ability to analyse data, identify opportunities, and translate insights into action.
• Excellent communication and stakeholder management skills.
• Ambitious and highly organised with strong strategic planning capabilities.
• Creative problem-solver with a test-and-learn mindset.
• Bonus if have used Shopify and supporting ecommerce tools (e.g. Lifetimely, PostPilot, Fondue).

If you want a retention and growth role where you can influence and impact at scale this is the one for you!

Spotlight Recruitment is an Equal Opportunities Employer. Our focus is to ensure we're inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity or culture and we especially welcome applications from under-represented groups.

We are required to verify that candidates and employees meet the eligibility criteria to reside and work in the location specified. Unfortunately, we cannot offer visa sponsorship for candidates requiring a work permit in this location.