Growth-Driven Operations Director, Multi-Site Hospitality

mum; Greater London; On-site; GBP 117,000 - 143,000; Full time

Job summary

mum is seeking an exceptional Operations Director to lead operational performance across its London estate, with circa £130,000 salary, bonus and benefits. You’ll report to the founder and senior leadership and own the commercial and guest experience across a growing portfolio of sites.

You will build scalable operational structures, drive profitability, lead the ops team and ensure readiness for new openings, balancing big-picture strategy with ground-level execution.

Job description

mum is seeking an exceptional Operations Director to lead operational performance across its London estate, with circa £130,000 salary, bonus and benefits. You’ll report to the founder and senior leadership and own the commercial and guest experience across a growing portfolio of sites.

You will build scalable operational structures, drive profitability, lead the ops team and ensure readiness for new openings, balancing big-picture strategy with ground-level execution.