Growth-Driven Inbound Account Manager for IT Solutions

Westcoast Ltd; Theale; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Growth opportunities

25 days holiday & benefits package

Wellbeing support services

Community & connection events

Job summary

Westcoast Ltd. seeks a proactive Sales/Accounts role to manage inbound opportunities from your assigned account base, respond to quote requests, and drive revenue growth.

You will develop a deep understanding of your accounts to identify opportunities and communicate with specialist teams to capitalise on significant wins. The role emphasizes strong administration, customer service, and target-driven performance in a fast-paced environment.

Qualifications

• Previous experience in either a sales or high-volume administration/customer service environment.
• Knowledge or a keen interest in IT or technology would be beneficial.
• A proactive approach to account management.
• A high level of organisational skills and excellent attention to detail.
• An excellent communicator and relationship builder.
• Ability to adapt to changing situations with confidence and professionalism.
• Entrepreneurial and ambitious, with the drive to exceed targets.
• Embraces collaboration and celebrates success.
• A willingness to learn and motivation to continuously develop your industry knowledge.

Responsibilities

• Build professional, strategic and productive business relationships with account base via email and telephone.
• Respond to all quote requests from your account base, identifying opportunities to increase lines per quote and overall revenue and profit.
• Manage customer expectations around pricing, stock availability and lead times.
• Manage the roll out of bill and hold agreements across your account base.
• Work with the Outbound Sales Account Managers and specialist teams in the business to capitalise on significant opportunities uncovered within your accounts.
• Work with the Sales Operations teams to improve customer inefficiencies and overall business processes.
• Work productively with the Sales Support team.
• Work closely with Finance and Customer Services to resolve issues and queries.
• Provide cover as needed for Internal Sales Account Managers absence and holiday.
• Keeping up to date and informed on all new products, services, and sales tools.

Skills

Sales account management

IT/Technology interest

Account management

Organisation & attention to detail

Communication & relationship building

Adaptability & professionalism

Entrepreneurial drive

Collaborative & team-focused

Willingness to learn

Job description

Westcoast Ltd. seeks a proactive Sales/Accounts role to manage inbound opportunities from your assigned account base, respond to quote requests, and drive revenue growth.

You will develop a deep understanding of your accounts to identify opportunities and communicate with specialist teams to capitalise on significant wins. The role emphasizes strong administration, customer service, and target-driven performance in a fast-paced environment.