Inbound Account Manager

Westcoast Limited; Theale; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Growth opportunities

25 days holiday

Employee referral bonuses

Wellbeing support

Community & connection

Job summary

Westcoast Limited is seeking an Internal Sales/Account Manager to grow revenue within an assigned account base. You will respond to quote requests, build strategic relationships, and work with specialist teams to capitalise on opportunities.

Ideal candidates will have solid sales or high-volume admin experience, a proactive approach, and strong communication. This role emphasises targets, collaboration, and delivering excellent customer service in a fast-paced environment.

Qualifications

• Experience in sales or high-volume administration/customer service.
• Knowledge or keen interest in IT/technology is beneficial.
• Proactive approach to account management.
• High level of organisational skills and attention to detail.
• Excellent communicator and relationship builder.

Responsibilities

• Build professional, strategic, and productive relationships with account base via email and telephone.
• Respond to quote requests, identifying opportunities to increase lines per quote and revenue.
• Manage customer expectations around pricing, stock availability and lead times.
• Manage the roll out of bill and hold agreements across accounts.
• Collaborate with Outbound Sales Account Managers and specialist teams to capitalise on opportunities.
• Work with Sales Operations to improve customer processes and reduce inefficiencies.
• Support Sales Support team and Finance to resolve issues.
• Provide cover for Internal Sales Account Managers when absent.

Skills

Account management

Sales

Customer service

Communication

Organizational skills

Proactive

Relationship building

Target driven

Tools

CRM systems

Job description

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

The Job Role

You will manage all inbound opportunities from your assigned account base, responding to all quote requests with the aim of increasing revenue opportunities and lines per quote.

You will build a strong understanding of your accounts to deliver growth within both revenue and profit as well as uncovering any significant opportunities that can be capitalised on, communicating these to specialist teams in the business, and identifying inefficiencies within the customer process, working with our Sales Operations teams to make life easier.

This is an opportunity for someone with strong administration and customer service skills, with ability to work to targets and a drive to succeed in a fast-paced, pressurised environment.

Your Day-to-Day Responsibilities Will Include:

• Build professional, strategic and productive business relationships with account base via email and telephone
• Respond to all quote requests from your account base, identifying opportunities to increase lines per quote and overall revenue and profit
• Manage customer expectations around pricing, stock availability and lead times
• Manage the roll out of bill and hold agreements across your account base
• Work with the Outbound Sales Account Managers and specialist teams in the business to capitalise on significant opportunities uncovered within your accounts
• Work with the Sales Operations teams to improve customer inefficiencies and overall business processes
• Work productively with the Sales Support team
• Work closely with Finance and Customer Services to resolve issues and queries
• Provide cover as needed for Internal Sales Account Managers absence and holiday
• Keeping up to date and informed on all new products, services, and sales tools

Is this the role for you?

To be successful in this role you will have some of the following skills and experience, and the desire to develop in other areas:

• Previous experience in either a sales or high-volume administration/customer service environment
• Knowledge or a keen interest in IT or technology would be beneficial
• A proactive approach to account management
• A high level of organisational skills and excellent attention to detail
• An excellent communicator and relationship builder
• Ability to adapt to changing situations with confidence and professionalism
• Entrepreneurial and ambitious, with the drive to exceed targets
• Embraces collaboration and celebrates success
• A willingness to learn and motivation to continuously develop your industry knowledge

What’s in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.
• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts
• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.