Growth & Customer Experience Leader - Carecall

Stockport Homes Group; Stockport; On-site; GBP 36,000 - 48,000; Full time

Job summary

Stockport Homes Group is seeking a Customer Experience & Growth Team Leader for its Carecall service in Stockport. The role focuses on delivering excellent customer outcomes, leading a small team, and driving growth through partnerships and responsive service delivery.

You will manage onboarding, installations, stock levels and performance against KPIs while ensuring TSA standards are met. This is a full-time, on-site position with out-of-hours rota participation.

Responsibilities

• Lead the Customer Experience & Growth Officers to deliver outstanding customer service.
• Oversee day-to-day operation of the Carecall service to ensure continuity of delivery.

Job description

Stockport Homes Group is seeking a Customer Experience & Growth Team Leader for its Carecall service in Stockport. The role focuses on delivering excellent customer outcomes, leading a small team, and driving growth through partnerships and responsive service delivery.

You will manage onboarding, installations, stock levels and performance against KPIs while ensuring TSA standards are met. This is a full-time, on-site position with out-of-hours rota participation.