Growth & Experience Team Lead

Housing Diversity Network; Stockport; Hybrid; GBP 34,000 - 42,000; Full time

Job summary

Stockport Homes Group is seeking a Customer Experience & Growth Team Leader for the Carecall service in Stockport. This permanent, full-time role (37 hours per week) leads a team delivering outstanding customer service, onboarding, installations coordination and performance monitoring to drive growth and service excellence.

The role reports to the Independent Living Operations Manager and requires managing resources, ensuring TSA compliance, and participating in the out-of-hours rota (1 in 5).

Job description

Stockport Homes Group is seeking a Customer Experience & Growth Team Leader for the Carecall service in Stockport. This permanent, full-time role (37 hours per week) leads a team delivering outstanding customer service, onboarding, installations coordination and performance monitoring to drive growth and service excellence.

The role reports to the Independent Living Operations Manager and requires managing resources, ensuring TSA compliance, and participating in the out-of-hours rota (1 in 5).