Groups & Spa Coordinator

Delta Hotels by Marriott Breadsall Priory; Morleymoor; In loco; GBP 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free meals on duty

Uniform provided

Discounts on stays & F&B

Pension scheme

Employee assistance programme

Career development

Training and development

Descrizione del lavoro

Delta Hotels by Marriott Breadsall Priory in England is seeking an events coordinator to manage leisure groups, meetings and banquets. You will liaise with hosts, propose suitable spaces and packages, and drive timely follow-ups to convert inquiries into bookings.

The role focuses on delivering exceptional service, coordinating contracts and handovers, and maximizing venue value through menu, room and service enhancements. On-site role with training and development opportunities.

Competenze

• Exceptional interpersonal and communication skills across all levels.
• Minimum of 1 year experience in a similar hospitality role.
• Detail-oriented with a passion for delivering excellence in customer service.

Mansioni

• Manage enquiries for leisure groups, tours, social and other groups.
• Understand host needs, recommend spaces and provide timely proposals and show rounds.
• Follow up qualified enquiries and maintain accurate pipeline and records.
• Qualify requirements, prepare proposals and follow up to secure conversion.
• Maximise event value through menus, beverages, rooms, and other enhancements.
• Apply pricing, minimum spends, terms and space controls; handle non-standard requests.
• Issue contracts, collect deposits and finalize details for events.
• Prepare function information and coordinate handover to relevant departments.
• Track spend, cancellations and CRM records; attend client events and assist with service recovery.
• Complete post-event follow-up to gain feedback and future opportunities.
• Maintain knowledge of competitors and local market; contribute ideas for new events.

Conoscenze

Interpersonal skills

Customer service

Descrizione del lavoro

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities:

• Manage enquiries for leisure groups, tours, social and any other groups as required.
• Manage enquiries for leisure groups, tours, social and any other groups as required.
• Understand the host’s needs, recommend suitable spaces and packages and provide timely, persuasive proposals and show rounds.
• Follow up qualified enquiries consistently and maintain accurate pipeline, conversion, forecast and lost-business records.
• Qualify requirements, prepare commercially appropriate proposals and conduct timely follow up to secure conversion.
• Maximise event value through menus, beverages, bedrooms, room upgrades, entertainment, décor, golf, spa/leisure and other relevant enhancements.
• Apply approved pricing, minimum spends, terms and space controls and escalated non-standard requests appropriately.
• Issue contracts, collect deposits and obtain final details, rooming list, menus and event billing within agreed timelines.
• Prepare accurate function information and coordinate a structured operational handover to all relevant departments.
• Track pick up, spend, wash, cancellations and lost business reasons to maintain accurate CRM and event system records.
• Attend selected client appointments and significant events, supporting service recovery and relationship management where needed.
• Complete post-event follow-up to obtain feedback, referrals, future dates and opportunities across the client’s wider network.
• Maintain current competitor and local-market knowledge and contribute ideas for new events, packages and underused spaces.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Minimum of 1 year of experience in a similar role within the hospitality industry.
• Detail-oriented with a passion for delivering excellence in customer service.

Join us and be part of a team that values excellence, sustainability, and career growth.