EVENT EXECUTIVE

Delta Hotels by Marriott Liverpool City Centre; Liverpool; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Training and development

Job summary

Delta Hotels by Marriott Liverpool City Centre is seeking a dedicated team member for a permanent, full-time Events support role. You will handle event enquiries, coordinate planning from initial enquiry to completion, and prepare proposals, contracts, and documents, while liaising with clients to meet budgets and objectives.

The role offers opportunities for site visits, client meetings, and post-event follow-ups, with a focus on maintaining professional service and contributing to revenue

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Handle event enquiries and respond to client requests in a timely and professional manner.
• Assist with planning and coordinating events from initial enquiry through to completion.
• Prepare event proposals, quotations, contracts, and other required documents.
• Coordinate with clients to understand their requirements, budgets, and event objectives.
• Liaise with internal departments to ensure all event requirements are communicated clearly and delivered as agreed.
• Maintain accurate records of enquiries, bookings, client details, and event schedules.
• Assist with site visits, client meetings, and event walkthroughs.
• Follow up with clients to convert enquiries into confirmed bookings.
• Support the Sales & Events team in achieving revenue and booking targets.
• Assist with post-event follow-ups and gather client feedback.
• Ensure a high level of customer service throughout the event planning process.

Skills

Customer service experience

Job description

Term: Permanent Contract of Employment Hours: Full time, 40 hours per week across 5 days. Occasional availability over weekend may be required to suit the business needs.

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People's Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities

• Handle event enquiries and respond to client requests in a timely and professional manner.
• Assist with planning and coordinating events from initial enquiry through to completion.
• Prepare event proposals, quotations, contracts, and other required documents.
• Coordinate with clients to understand their requirements, budgets, and event objectives.
• Liaise with internal departments to ensure all event requirements are communicated clearly and delivered as agreed.
• Maintain accurate records of enquiries, bookings, client details, and event schedules.
• Assist with site visits, client meetings, and event walkthroughs.
• Follow up with clients to convert enquiries into confirmed bookings.
• Support the Sales & Events team in achieving revenue and booking targets.
• Assist with post-event follow-ups and gather client feedback.
• Ensure a high level of customer service throughout the event planning process.

Safety And Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.

Join us and be part of a team that values excellence, sustainability, and career growth.