Groups Reservations Executive

DoubleTree by Hilton Sheffield City; Sheffield; Sur place; GBP 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

Bed & Breakfast stays across leaf HOSP

50% food & beverage discount

Employee Assistance Programme

Hapi discounts platform

Long Service Recognition Awards

Team Member recognition awards

Increased annual leave over time

Training and development opportunities

Résumé du poste

leaf HOSPITALITY is seeking a Groups Reservations Executive to support the sales and reservations operation in the UK. You will manage group enquiries, build relationships with clients and ensure accurate, professional bookings throughout the journey.

The role requires strong organisation, excellent communication, and the ability to coordinate with sales, revenue and operations teams to maximise occupancy and revenue. Relevant hospitality experience is valued.

Qualifications

• Experience in reservations, sales or hospitality is desirable.
• Excellent organisational skills and attention to detail.
• Strong communication and customer service skills.
• Ability to manage multiple priorities and deadlines.
• Familiarity with hotel systems and MS Office.
• Positive, professional client relationship approach.
• Ability to work independently and in a team.

Responsabilités

• Manage group accommodation enquiries and reservations from initial enquiry through to arrival.
• Build positive relationships with clients, guests and internal stakeholders.
• Prepare proposals, contracts and reservation details accurately and efficiently.
• Coordinate rooming lists, booking amendments and group requirements.
• Work with sales, revenue and operations teams to ensure seamless guest experience.
• Maintain accurate records and reservation information in hotel systems.
• Respond promptly and professionally to client enquiries.
• Support achievement of occupancy and revenue targets.
• Assist with reporting and administrative tasks as required.
• Help ensure an exceptional customer experience throughout the booking journey.

Connaissances

Organisational skills

Attention to detail

Communication skills

Multitasking

Hotel systems proficiency

Microsoft Office proficiency

Client relationships

Independent & team work

Proactive attitude

Outils

Hotel booking systems

Microsoft Office

Description du poste

Groups Reservations Executive

Join Our Team

We're looking for a highly organised and customer-focused Groups Reservations Executive to support our sales and reservations operation, helping to create a seamless booking experience for our guests and clients.

This is a key role responsible for managing group accommodation enquiries and reservations, building strong relationships with clients and ensuring every booking is handled accurately and professionally.

If you enjoy working with people, have great attention to detail and thrive in a fast-paced environment, we'd love to hear from you.

Why Join Us?

• Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels
• 50% food and beverage discount
• Employee Assistance Programme and wellbeing support
• Hapi discounts platform
• Long Service Recognition Awards
• Team Member recognition awards
• Annual leave that increases with length of service, gaining an additional day each year up to a maximum of 5 extra days
• Training and development opportunities

What You'll Be Doing

• Manage group accommodation enquiries and reservations from initial enquiry through to arrival
• Build positive relationships with clients, guests and internal stakeholders
• Prepare proposals, contracts and reservation details accurately and efficiently
• Coordinate rooming lists, booking amendments and group requirements
• Work closely with sales, revenue and operational teams to ensure a seamless guest experience
• Maintain accurate records and reservation information within hotel systems
• Respond promptly and professionally to client enquiries
• Support the achievement of occupancy and revenue targets
• Assist with reporting and administrative tasks as required
• Help ensure an exceptional customer experience throughout the booking journey

What We're Looking For

• Previous experience in reservations, sales, administration or hospitality is desirable
• Strong organisational skills and attention to detail
• Excellent communication and customer service skills
• Ability to manage multiple priorities and deadlines
• Confidence working with hotel systems and Microsoft Office applications
• Positive and professional approach to client relationships
• Ability to work both independently and as part of a team
• Proactive, reliable and solutions-focused attitude

About leaf HOSPITALITY

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.

Everything we do is guided by one principle:

be EXCELLENT.

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.