Groups & Events Lead — Drive Bookings & Guest Experiences

Sales; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

28 days’ holiday

Pension scheme

Health cash plan

Employee discounts

Learning platform access

Job summary

Meliá Hotels International is seeking a Groups & Events Executive to manage bookings and ensure seamless event delivery at the Meliá White House in London. You will be a key point of contact for clients, coordinating logistics and maximising guest satisfaction.

The role requires excellent communication and planning skills, a passion for service, and teamwork to liaise with multiple hotel departments. A competitive salary, along with several benefits including holiday and health incentives, is

Qualifications

• Previous experience in Groups & Events, Conference & Banqueting, or Sales is desirable.
• Strong organisational and planning skills to manage multiple bookings.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage confirmed group and event bookings from contract to departure.
• Coordinate pre-event logistics including contracts and billing.
• Liaise with hotel departments to ensure smooth delivery of events.
• Identify upselling opportunities while securing profitable terms.
• Follow up with clients after events to gather feedback.

Skills

Organisational skills

Communication skills

Customer focus

Commercial awareness

Problem solving

Attention to detail

Teamwork

Flexibility

Tools

SAP

Job description

Meliá Hotels International is seeking a Groups & Events Executive to manage bookings and ensure seamless event delivery at the Meliá White House in London. You will be a key point of contact for clients, coordinating logistics and maximising guest satisfaction.

The role requires excellent communication and planning skills, a passion for service, and teamwork to liaise with multiple hotel departments. A competitive salary, along with several benefits including holiday and health incentives, is