Groups & Events Coordinator

Hyatt Hotels Corporation; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted hotel stays across Hyatt

Free meals on duty

50% discount on food and beverages

Complimentary laundering of work atti

Headspace membership

Career development opportunities

Job summary

Hyatt Hotels Corporation is seeking a Groups & Events Coordinator for Great Scotland Yard Hotel in London. You will support group bookings and events from enquiry to execution, coordinating with clients and internal teams to ensure flawless delivery and guest satisfaction.

The role emphasizes organisation, communication, and attention to detail, with experience in events, sales, reservations or guest services valued. A strong command of Microsoft Office and admin systems is required.

Qualifications

• Previous experience within a hotel environment would be beneficial.
• Experience in events, sales, reservations or guest services is advantageous.
• Proficiency in Microsoft Office and administrative systems.

Responsibilities

• Support coordination of group and event bookings and maintain records in hotel systems.
• Prepare proposals, contracts and client communications per hotel standards.
• Coordinate event logistics including rooming lists and guest requirements.
• Create, amend and distribute Event Orders to operations teams.
• Act as a link between clients and hotel departments for smooth event delivery.
• Organise internal meetings and assist with action follow-ups.
• Produce reports and keep sales and events systems up to date.
• Handle inquiries with timely, professional responses aligned to standards.
• Build relationships with clients and colleagues to deliver a welcoming experience.
• Identify opportunities to improve administrative processes for the team.

Skills

Event coordination

Customer service

Microsoft Office

Tools

Microsoft Office Suite

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Salary: £28,811.60 + Service Charge ofup to £6000 per year

About Great Scotland Yard Hotel

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.

The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour .

Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.

Duties and responsibilities related to the Groups & Events Coordinator role

As our Groups & Events Coordinator , you'll play a key role in supporting the successful delivery of group bookings and events from enquiry through to execution. Working closely with clients and internal teams, you'll ensure every detail is managed efficiently while helping to deliver exceptional guest experiences.

Key responsibilities include:

• Supporting the coordination of group and event bookings, ensuring all details are accurately recorded and maintained across hotel systems.
• Preparing proposals, contracts, event documentation and client correspondence in line with hotel standards and procedures.
• Coordinating event logistics, including rooming lists, bedroom reservations, booking updates and guest requirements.
• Creating, amending and distributing Event Orders, ensuring information is communicated accurately and efficiently to operational teams.
• Acting as a key link between clients and hotel departments, supporting the smooth planning and delivery of events and group stays.
• Organising internal meetings, preparing supporting documentation and assisting with the follow-up of key actions.
• Producing reports and maintaining accurate records, ensuring all sales and events systems remain up to date.
• Assisting with handling enquiries, providing timely and professional responses in line with service standards and business objectives.
• Building positive relationships with clients, colleagues and stakeholders, delivering a professional and welcoming experience at every interaction.
• Identifying opportunities to improve administrative processes and support the continued success of the Groups & Events team.

About you

You are a highly organised and detail-oriented individual who enjoys coordinating multiple priorities. With excellent communication skills, you can manage competing deadlines, build strong working relationships and maintain a consistently high standard of accuracy.

Previous experience within a hotel environment would be beneficial, particularly within events, sales, reservations or guest services. You'll be confident using Microsoft Office applications and administrative systems, with a keen eye for detail, strong organisational skills and a commitment to delivering exceptional guest and client experiences.

Benefits you will enjoy as a Groups & Events Coordinator

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Complimentary laundering of work attire
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

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