Groups & Events Coordinator

Hyatt Hotels Corporation; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted hotel stays for you and for

Free meals on duty

Headspace membership and EAP

Career development opportunities

Job summary

Great Scotland Yard Hotel, part of Hyatt Hotels Corporation, is seeking a Groups & Events Coordinator to support group bookings and events from enquiry to execution. You will work closely with clients and internal teams to ensure flawless delivery and exceptional guest experiences in central London.

The role emphasizes organisation, strong communication, and attention to detail, with familiarity in hotel operations and events. Benefits include industry perks and development opportunities.

Qualifications

• Highly organised and detail oriented person with excellent communication skills.
• Experience in hotel environment and events, sales, reservations or guest services is beneficial.
• Proficient with Microsoft Office and administrative systems.

Responsibilities

• Coordinate group and event bookings across hotel systems.
• Prepare proposals, contracts, event documentation and client correspondence.
• Coordinate event logistics including rooming lists and guest requirements.
• Create, amend and distribute Event Orders for operational teams.
• Act as a link between clients and hotel departments to support planning and delivery.
• Organise internal meetings and prepare supporting documentation.
• Produce reports and maintain accurate records in sales/events systems.
• Respond to enquiries promptly and professionally in line with standards.

Skills

Excellent communication

Organised

Attention to detail

Tools

Microsoft Office

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

Salary: £28,811.60 + Service Charge ofup to £6000 per year

About Great Scotland Yard Hotel

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.

The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour.

Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.

Duties and responsibilities related to the Groups & Events Coordinator role

As our Groups & Events Coordinator, you'll play a key role in supporting the successful delivery of group bookings and events from enquiry through to execution. Working closely with clients and internal teams, you'll ensure every detail is managed efficiently while helping to deliver exceptional guest experiences.

Key responsibilities include:

• Supporting the coordination of group and event bookings, ensuring all details are accurately recorded and maintained across hotel systems.
• Preparing proposals, contracts, event documentation and client correspondence in line with hotel standards and procedures.
• Coordinating event logistics, including rooming lists, bedroom reservations, booking updates and guest requirements.
• Creating, amending and distributing Event Orders, ensuring information is communicated accurately and efficiently to operational teams.
• Acting as a key link between clients and hotel departments, supporting the smooth planning and delivery of events and group stays.
• Organising internal meetings, preparing supporting documentation and assisting with the follow-up of key actions.
• Producing reports and maintaining accurate records, ensuring all sales and events systems remain up to date.
• Assisting with handling enquiries, providing timely and professional responses in line with service standards and business objectives.
• Building positive relationships with clients, colleagues and stakeholders, delivering a professional and welcoming experience at every interaction.
• Identifying opportunities to improve administrative processes and support the continued success of the Groups & Events team.

About you

You are a highly organised and detail-oriented individual who enjoys coordinating multiple priorities. With excellent communication skills, you can manage competing deadlines, build strong working relationships and maintain a consistently high standard of accuracy.

Previous experience within a hotel environment would be beneficial, particularly within events, sales, reservations or guest services. You'll be confident using Microsoft Office applications and administrative systems, with a keen eye for detail, strong organisational skills and a commitment to delivering exceptional guest and client experiences.

Benefits you will enjoy as a Groups & Events Coordinator

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Complimentary laundering of work attire
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.