Groups & Events Manager - MICE

Hyatt Hotels Corporation; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Complimentary nights

Discounted stays

Free meals on duty

Life assurance

Attire laundering

Headspace access

Discount on F&B

Career development

Job summary

Hyatt Regency London - The Churchill is seeking an experienced Groups & Events Manager - MICE to lead the growth of meetings, conferences and group bookings. You will manage a portfolio of accounts, combining commercial acumen with exceptional client service to maximise revenue and create memorable experiences.

Collaborating with Sales and Operations, you will drive growth across corporate meetings, social events and group accommodations, while representing Hyatt at industry events and trade

Qualifications

• Experience in Groups & Events, Meetings & Events, or reactive sales within a hotel environment.
• Strong relationship-building and client-service orientation.
• Ability to manage multiple priorities and lead a team to results.

Responsibilities

• Manage and convert group and event enquiries, delivering outstanding service throughout the sales process.
• Build and maintain strong client relationships to encourage repeat and referral business.
• Prepare proposals, contracts and event documentation, ensuring accuracy and attention to detail.
• Oversee bookings, reporting and pipeline activity using Envision and other relevant systems.
• Monitor conversion performance, enquiry response times and sales activity to maximise results.
• Support forecasting, budgeting and commercial planning activities.
• Partner with operational teams to ensure a smooth transition from sales to event delivery.
• Maintain accurate records and reporting while identifying opportunities to increase business levels.
• Represent Hyatt Regency London - The Churchill at trade shows and networking events.

Skills

Group sales

Client relationships

Negotiation

Communication

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

About Hyatt Regency London - The Churchill

Hyatt Regency London - The Churchill is located in the prestigious Marylebone area of London's West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.

The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.

Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London's most sought after neighbourhoods .

Overview

As Groups & Events Manager - MICE, you will play a key role in driving the success of the hotel's meetings, events and group business. As Groups & Events Manager, you will manage a portfolio of accounts, combine commercial acumen with exceptional client service to maximise revenue opportunities and deliver memorable client experiences.

Working closely with the Sales and Operations teams, you will contribute to the hotel's overall business strategy, supporting growth across corporate meetings, conferences, social events and group accommodation business.

This is an excellent opportunity for an experienced hospitality professional looking to further their career within a globally recognised hotel brand.

Duties and responsibilities related to the Groups & Events Manager - MICE role

Manage and convert group and event enquiries, delivering outstanding service throughout the sales process.

Build and maintain strong client relationships to encourage repeat and referral business.

Prepare proposals, contracts and event documentation, ensuring accuracy and attention to detail.

Oversee bookings, reporting and pipeline activity using Envision and other relevant systems.

Monitor conversion performance, enquiry response times and sales activity to maximise results.

Support forecasting, budgeting and commercial planning activities.

Partner with operational teams to ensure a smooth transition from sales to event delivery.

Maintain accurate records and reporting while identifying opportunities to increase business levels.

Represent Hyatt Regency London - The Churchill at trade shows, industry events, sales missions and networking functions focused on MICE markets.

Conduct regular sales calls, client meetings and presentations, both virtually and in person.

Promote Hyatt's values and service culture, creating a positive and collaborative team environment.

About you

You are a proactive and commercially focused hospitality professional with experience in Groups & Events, Meetings & Events, or reactive sales within a hotel environment. You are skilled at building relationships, delivering exceptional client experiences and driving business performance.

A confident communicator and natural leader, you thrive when managing multiple priorities and supporting a team to achieve outstanding results. You combine strong organisational skills with commercial awareness and are motivated by converting opportunities into successful business outcomes.

Benefits you will enjoy as a Groups & Events Manager - MICE

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

Free meals on duty in our colleague restaurant

Life Assurance

Business attire laundered complimentary

Headspace membership and access to our Employee Assistance Programme

50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across more than 80 countries, Hyatt offers opportunities to build your career within a global hospitality company recognised among Fortune's Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.