Groups Coordinator

Leonardo Hotels; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Special rates

Voucher program

Talent referral

Thank You Week

Wellbeing calendar

Training programmes

Job summary

Leonardo Hotels in the UK & Ireland is seeking a Groups Coordinator to support a cluster of hotels, handling all enquiries for group visits efficiently and building strong customer relationships.

You will manage reservations, input rooming lists, ensure payments before check-in, load offers in Opera, and develop in-depth knowledge of the brand. The role combines organisation, proactive communication and a fast-paced hospitality environment.

Qualifications

• Excellent communication and relationship-building skills.
• Strong organisational and administrative abilities.
• Detail-oriented with accuracy in rooming lists and reports.

Responsibilities

• Identify sales leads for future business and share with Sales team.
• Send weekly reservations reports to hotels in your cluster to ensure smooth handover.
• Input rooming lists and confirm details with customers with attention to accuracy.
• Ensure payment is made by customers prior to check-in date.
• Load group offers and reservations into Opera to streamline workflows.
• Develop a thorough knowledge of the Leonardo Hotels brand and product.

Skills

Great communicator

Organisational skills

Attention to detail

Customer relationships

Tools

Opera

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

As a Groups Coordinator, you’ll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be supporting a cluster of hotels to ensure that all customer enquiries for group visits are dealt with in an efficient manner.

If you’re our ideal Groups Coordinator, you will:

• Be yourself!
• Be a great communicator and able to build strong customer relationships to increase guest experience
• Have great organisational and administrative skills with a positive attitude
• Enjoy going the extra mile to ensure your customers have a great experience with Leonardo Hotels
• Be resilient – this is a fast-paced role!

Here are some of the key responsibilities as Groups Coordinator:

• Identifying sales leads for future business, and communicating these with the Sales team
• Sending weekly reservations reports to the hotels in your cluster to ensure they are expecting your customers and have all the details of their visit to hand
• Inputting rooming lists and confirm the details with your customers – attention to detail is key!
• Ensuring payment is made by your customers prior to check-in date
• Loading group offers and reservations into our system – we use Opera so it’s brilliant if you already have experience with it!
• Developing a thorough knowledge of the Leonardo Hotels brand and product

Some of the perks our Groups Coordinator could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Groups Coordinator?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!