Groups Coordinator

Leonardo Hotels; Glasgow; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme with vouchers

Talent referral scheme

Thank You Week activities

Wellbeing calendar

Ongoing training programmes

Job summary

Leonardo Hotels in Glasgow is seeking a Groups Coordinator to support a cluster of hotels and manage group enquiries efficiently. You will build strong customer relationships, coordinate rooming lists, and ensure timely payments and accurate group bookings.

The role requires superb communication, organisational skills, and a proactive approach to delivering excellent guest experiences within a busy hospitality environment.

Qualifications

• Excellent communication skills.
• Strong organisational skills and attention to detail.
• Experience handling group bookings or events is a plus.
• Proficiency with Opera or similar reservations system.

Responsibilities

• Identify sales leads for future group business and share with Sales team.
• Send weekly reservations reports to the cluster hotels with details of guest groups.
• Input rooming lists and confirm details with customers; maintain accuracy.
• Ensure payment is completed prior to check-in date.
• Load group offers and reservations into the system (Opera).
• Develop a thorough knowledge of Leonardo Hotels brand and product.

Skills

Communication

Organisational skills

Customer relationship management

Attention to detail

Resilience

Tools

Opera

Job description

## Groups CoordinatorApply: GLI - Leonardo Royal Hotel Glasgow: Full time: Posted Today: JR105798Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! As a Groups Coordinator, you’ll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be supporting a cluster of hotels to ensure that all customer enquiries for group visits are dealt with in an efficient manner. If you’re our ideal Groups Coordinator, you will: • Be yourself! • Be a great communicator and able to build strong customer relationships to increase guest experience • Have great organisational and administrative skills with a positive attitude • Enjoy going the extra mile to ensure your customers have a great experience with Leonardo Hotels • Be resilient – this is a fast-paced role! Here are some of the key responsibilities as Groups Coordinator: • Identifying sales leads for future business, and communicating these with the Sales team • Sending weekly reservations reports to the hotels in your cluster to ensure they are expecting your customers and have all the details of their visit to hand • Inputting rooming lists and confirm the details with your customers – attention to detail is key! • Ensuring payment is made by your customers prior to check-in date • Loading group offers and reservations into our system – we use Opera so it’s brilliant if you already have experience with it! • Developing a thorough knowledge of the Leonardo Hotels brand and productINDLHSome of the perks our Groups Coordinator could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Groups Coordinator?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!