Groups, Conference & Events Executive

Hilton Worldwide, Inc.; London; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Join Hilton Worldwide, the UK’s #1 Great Place to Work 2025, as an Events Coordinator. In this hybrid role, you will build relationships with clients, manage events, and ensure exceptional service delivery. Enjoy a yearly salary of £27,997 plus incentives, and various rewards including team member travel perks, personal development programs, and healthy meals on duty.

Benefits

Free meals when on duty

Personal Development programmes

Team Member Travel Program

Discounted dental and health cover

High street discounts

Discounted car park

28 days holiday, increasing to 33 days

Qualifications

• Commitment to delivering an exceptional customer service.
• Ability to work well under pressure and with a team.

Responsibilities

• Build strong relationships with customers to understand their needs.
• Manage conference and events room blocks according to customer needs.
• Attend pre and post-conference client meetings.

Skills

Positive attitude

Good communication skills

Confident telephone manner

Exceptional level of customer service

Great team spirit

Excellent organisational skills

Ability to work under pressure

Intermediate knowledge of Microsoft Excel

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

This is a hybrid role with 2 days working remotely

A WORLD OF REWARDS

• Yearly salary of £27,997 + incentive programme after probation
• Free, healthy and high quality meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Discounted car park
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member’s areas
• Incentive after probation

What will I be doing?

• Build strong relationships with customers to fully understand their needs

• Manage conference & events room blocks and rooming lists in accordance to hotel strategy and customer needs

• Attend pre & post conference client meetings

• Ensure a successful client event by working together with the Front Office and Event Planning team

• Participate in hotel promotional activities

• Actualising C&E group revenue

• Complete quality checks in line with company standards

• Maintain a high level of product knowledge about the hotel and local area

• Manage telephone and email enquiries in a prompt and professional manner and in accordance with company strategy & standards ensuring accuracy and attention to detail at all times.

• Ensure the accurate administration of all bookings and related correspondence including billing details.

What are we looking for?

• Positive attitude and good communication skills

• Confident telephone manner

• Commitment to delivering an exceptional level of customer service

• Great team spirit / Supportive and respectful with others

• Excellent organisational and administration skills

• Ability to work well under pressure

• Intermediate knowledge of Microsoft Excel

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands | Global Hospitality Company