Group Technical & Customer Standards Lead

The Compleat Food Group; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Salary Sacrifice Schemes

33 days' annual leave

Retail discounts

Free product handouts

EV charging points

GroceryAid

Wellbeing hub

Diet & nutrition advice

Online wellbeing support

Online LMS / learning platform

Training opportunities

Career conversations

Mentoring scheme

Club Compleat rewards

Job summary

The Compleat Food Group is seeking a Group Technical & Customer Standards Manager to lead customer technical relationships, drive food safety standards and compliance, and oversee technical performance across branded, food service and B2B channels in a central technical team.

Reporting to the Central Technical Operations Director, you will lead audits, compliance, and continuous improvement initiatives while collaborating with Quality, Operations and Commercial teams across multiple sites.

Qualifications

• Experience within Technical, Quality or Food Safety roles in a food manufacturing environment.
• Knowledge of customer technical standards, retailer codes of practice, BRCGS requirements and food safety legislation.
• Experience managing customer technical relationships and influencing stakeholders at all levels.
• Understanding HACCP, traceability, allergen management, supplier assurance and quality management systems.
• Ability to interpret technical data and identify risks, trends and improvement opportunities.
• Excellent communication and relationship-building skills.
• Proactive, organised approach with the ability to manage multiple priorities.
• Experience working across multiple sites or complex manufacturing operations would be advantageous.

Responsibilities

• Leading and managing technical relationships with key customers across Food Service, B2B and Compleat Brands.
• Acting as the main point of contact for customer technical teams and building trusted, collaborative relationships.
• Ensuring customer, legal, food safety and compliance requirements are effectively communicated and implemented.
• Coordinating customer audits, visits, technical reviews and associated action plans.
• Working closely with Technical, Quality, Operations, Commercial and Procurement teams to resolve issues and maintain customer confidence.
• Monitoring technical performance, identifying trends, risks and opportunities for continuous improvement.
• Supporting the development and implementation of customer standards, policies and technical ways of working.
• Managing the communication of customer codes of practice, technical standards and training requirements across the business.
• Leading complaint management activities across Compleat Foods Brands.
• Analysing and trending customer and branded performance data to identify improvement opportunities and celebrate success.
• Supporting technical escalations and representing the business in customer meetings when required.

Skills

Technical expertise

Stakeholder management

Food safety knowledge

HACCP & traceability

Data interpretation

Communication skills

Organised / multitask

Multi-site experience

Education

Food Safety Level 4

Lead Auditor Qualification

Job description

The Compleat Food Group is seeking a Group Technical & Customer Standards Manager to lead customer technical relationships, drive food safety standards and compliance, and oversee technical performance across branded, food service and B2B channels in a central technical team.

Reporting to the Central Technical Operations Director, you will lead audits, compliance, and continuous improvement initiatives while collaborating with Quality, Operations and Commercial teams across multiple sites.