Group Operations Manager

Home Instead Yeovil, Sherborne & Bridport; Yeovil; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Learning & progression

Refer a Friend scheme

Employee discounts

Company newsletter

Free on-site parking

Job summary

Home Instead Taunton & Yeovil is seeking a Group Operations Manager to lead our growing domiciliary care service. You will drive strategic and operational performance, champion a culture of excellence and ensure high-quality care delivered at clients' homes.

You will lead a team, manage budgets, expand referral networks, maintain CQC compliance and develop plans for sustainable growth across remote sites in the region. DBS enhanced clearance will be required.

Qualifications

• Proven leadership and people management experience.
• Experience managing budgets and operational performance.
• Strong communication, negotiation and relationship-building skills.
• Ability to work strategically while maintaining operational oversight.
• IT literacy with proficiency in Microsoft Office and business systems.
• Proven ability to develop and implement operational plans.
• Knowledge of CQC regulations, safeguarding and quality standards.
• Experience in business development and service growth.
• A valid Category B driving license is required due to travel between sites.
• Willing to complete Enhanced DBS.

Responsibilities

• Provide strategic and operational leadership for domiciliary care services.
• Lead the day-to-day operations and ensure outstanding care.
• Direct recruitment, retention, performance management and staff development.
• Ensure full compliance with CQC regulations and legislative requirements.
• Drive growth through new referrals, partnerships and key stakeholders.
• Manage budgets, financial performance and resource allocation.
• Develop and implement growth strategies while maintaining service quality.
• Analyse performance data to support decision-making.
• Build relationships with clients, local authorities and healthcare professionals.
• Monitor quality assurance processes and drive continuous improvement.

Skills

Leadership

Stakeholder management

Budget management

Operational oversight

Strategic thinking

Analytical skills

Strong communication

IT literacy

MS Office

Reporting and systems

Team development

Regulatory knowledge (CQC)

Business development

Driving license

DBS clearance

Education

Tools

MS Office

Business management software

Reporting systems

Job description

Lead Growth. Inspire Excellence. Transform Care.

We are seeking an exceptional Group Operations Manager to lead and develop our growing domiciliary care service. This is an exciting opportunity for an experienced and ambitious Manager to take responsibility for operational performance, regulatory compliance, quality outcomes and business growth while ensuring outstanding care is delivered to people in their own homes.

Home Instead Taunton & Yeovil is an award-winning home care provider, proudly recognised as the Best Social Care Company and with Yeovil a 5-Star Employer for the past three consecutive years.With our new Branch Opening soon in Street/Glastonbury we continue to grow whilst beingcommitted to delivering person centred care that enables older adults to remain independent in their own homes

What We Offer You:

• Ongoing learning and clear progression routes
• Refer a Friend Scheme
• Access exclusive employee discounts with a wide range of UK retailers, including discounted gym memberships, family days out, MOTs, servicing and more
• Stay informed and engaged with our monthly company newsletter
• Take advantage of convenient on-site free parking

Job Description

As Group Operations Manager, you will provide strategic and operational leadership, inspire a dedicated team, and champion a culture of excellence, compassion and continuous improvement.

Key Tasks

• Provide inspirational leadership to managers and staff, fostering a positive, accountable and high-performing culture focused on delivering outstanding care.
• Lead business development initiatives to increase market share, secure new referral sources, build relationships with local authorities, healthcare professionals and commissioners, and drive sustainable growth whilst maintaining exceptional standards of care.
• Act as an ambassador for the organisation, building a strong public profile, developing strategic partnerships, and enhancing the company's reputation with clients, families, healthcare professionals, commissioners and the wider community.
• Lead the day-to-day operations of the domiciliary care service.
• Ensure full compliance with CQC regulations, policies and legislative requirements.
• Drive high standards of person-centred care and positive client outcomes.
• Oversee recruitment, retention, performance management and development of care and office staff.
• Manage budgets, financial performance and resource allocation.
• Develop and implement business growth strategies while maintaining service quality.
• Build strong relationships with clients, families, local authorities, commissioners and healthcare professionals.
• Monitor quality assurance processes and implement continuous improvement initiatives.
• Analyse operational and performance data to support effective decision-making.
• Maintain a positive, supportive and high-performing workplace culture.

Ideal Candidate

We are looking for an experienced leader who is passionate about delivering outstanding care and achieving excellence.

• Demonstrated ability to manage and influence multiple stakeholders.
• Proven leadership and people management skills.
• Experience managing budgets and operational performance.
• Strong communication, negotiation, and relationship-building skills.
• Ability to work strategically while maintaining operational oversight.
• Strong analytical skills, with the ability to interpret data, identify trends, solve problems, and make informed business decisions.
• Highly IT literate, with proficiency in Microsoft Office applications and experience using business management, reporting, and operational systems.
• Proven ability to develop and implement operational plans that support strategic objectives and drive continuous improvement.
• Strong knowledge of CQC regulations, safeguarding and quality standards or experience of working within a highly regulated industry sector.
• Experience of business development and service growth.
• A valid Category B driving license is a genuine occupational requirement for this role due to the need to travel between remote sites where public transport is unavailable.
• Willing to complete an Enhanced DBS

This is more than a management role; it's an opportunity to lead, influence and grow a thriving domiciliary care business.