Group Operations Manager

Ambien; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension

Enhanced holiday allowance

Company get togethers

Impact in a small team

Job summary

Ambien Group in London HQ seeks a Group AV Operations Manager to lead how we plan, coordinate and deliver projects across AV, exhibitions, LED and studio teams. You will work with account managers, studio managers and department heads to align resources, processes and systems for scalable growth.

The role focuses on enabling creative teams, refining workflows, and building strong relationships with freelancers, suppliers and internal teams to drive efficiency and profitability.

Qualifications

• Experience in operations management or production coordination.
• Strong collaboration with cross-functional teams including freelancers and suppliers.
• Ability to design and improve workflows and systems.

Responsibilities

• Coordinate freelance and full-time resources across AV, exhibitions, LED and studio teams.
• Forecast resource requirements and manage bookings with production leads.
• Ensure onboarding, documentation and compliance are clear and consistent.
• Refine workflows and schedules across departments to improve visibility and efficiency.
• Plan equipment movement, storage and readiness across sites.

Job description

Location: East London
Department: Operations
Reports to: Company Director
Employment Type: Full-Time

Ambien Group is a multi-brand production powerhouse delivering immersive AV experiences, exhibition stand builds, virtual production environments, and studio services. Our portfolio includes Silvertown Studios®, London Audio Visual®, Ambien360®, and Ambien®Pro. We operate at the intersection of creativity, technology, and logistics - where flawless execution is everything.

Role Overview

We’re looking for a collaborative and solutions-driven Group AV Operations Manager to help shape and support our operational infrastructure across all departments. This role will enhance how we plan, coordinate, and deliver projects ensuring our teams, freelancers, suppliers and facilities are aligned to meet growing demand and evolving client expectations.

You’ll work closely with account managers, studio managers and department heads to strengthen workflows, support resource planning and ensure our operational systems continue to scale with the business. The role is ideal for someone who enjoys enabling creative teams, refining processes, and building strong relationships across a fast-paced production environment.

The goal:

Take Ambien’s productions to the next level, deliver operational excellence that allows the team to thrive and drives business efficiency and profitability.

Key Responsibilities

Workforce & Resource Coordination

• Support the planning and coordination of freelance and full-time resources across AV, exhibitions, LED, and studio teams
• Maintain and grow a trusted network of freelance talent, ensuring availability and alignment with project needs
• Collaborate with production leads to forecast resource requirements and manage bookings smoothly
• Ensure onboarding, documentation, and compliance processes are clear and consistent

Operational Support & Systems

• Help refine and document key workflows across departments to support consistency and clarity
• Assist with scheduling, logistics, and coordination of equipment and crew across multiple sites
• Work with internal teams to improve visibility of resource availability, timelines, and project milestones
• Support the implementation of tools and systems that make day-to-day operations more intuitive and connected

Facilities & Logistics

• Liaise with studio and warehouse teams to ensure facilities & resources are well-maintained and ready for upcoming projects
• Coordinate transport and logistics planning to support timely, efficient project delivery whilst also ensuring our team is able to expand and contract during peak and off-peak seasons.
• Help plan equipment movement, storage, and readiness across locations

Team Experience & Collaboration

• Foster strong working relationships across departments, freelancers, and suppliers
• Support a positive team culture by helping teams stay informed, prepared, and supported
• Contribute to internal communications and feedback loops that help teams share insights and improve together

Quality & Delivery Support

• Assist in capturing feedback from projects to help inform future planning and delivery
• Support the development of simple checklists and guides that help teams deliver consistently high standards
• Help ensure health & safety practices are upheld across all operational touchpoints

Success Measures

• Smooth coordination of resources across departments
• High freelancer engagement and availability
• Clear and consistent operational workflows
• Positive feedback from internal teams and project leads
• Well-maintained facilities and timely logistics support
• Strong collaboration across departments and suppliers

90-Day Priorities

• Get to know our teams, freelancers, and operational systems
• Support immediate resource planning and project coordination
• Begin documenting workflows and identifying areas for alignment
• Help improve visibility of bookings and availability across departments
• Contribute to internal feedback and planning sessions

As your influence in the business takes shape and milestones are met, clear guidance will be given on the next key priorities to focus on.

Reporting & Structure

• Reports to: Company Directors as part of the Senior Management Team
• Collaborates with: Account Managers, Studio Manager, Warehouse Leads, Department Heads
• Location: London HQ with regular site visits;
• Salary: Competitive, based on experience
• Benefits: Pension, enhanced holiday allowance, company get togethers, working within a small team where your decisions make a real and immediate impact on the business