Group Operations Director

Kara Healthcare; Birmingham; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading healthcare provider based in the UK is hiring for a Group Operations Director. This role involves driving quality and compliance across care services, ensuring exceptional operational performance, and mentoring high-performing teams. The ideal candidate has extensive senior management experience in health or social care, with a proven record of delivering commercial success and improving quality ratings. Join a passionate team committed to transforming lives through person-centred care.

Qualifications

• Significant senior operational management experience in health or social care (multi-site).
• Proven track record in improving quality ratings and delivering commercial success.
• Strong understanding of regulatory frameworks (CQC, Care Standards, Health & Safety, Safeguarding).

Responsibilities

• Champion a culture of excellence and person-centred care.
• Translate our Group vision into actionable regional and service-level strategies.
• Provide leadership and direction to Regional and Service Managers.

Skills

Senior operational management experience in health or social care

Improving quality ratings

Financial acumen

Leadership and communication

Education

Relevant qualification in business, management, or health/social care

Job description

Group Operations Director – Kara Healthcare - Care Homes

Location: National

Reporting to : Chief Operating Officer (COO)

Direct Reports : Regional Directors / Managers

Are you a strategic and inspirational leader with a passion for driving excellence in care? Kara Healthcare is seeking an exceptional Group Operations Director to join our Senior Leadership Team and lead a portfolio of high-quality care services, including care homes, supported living, and specialist services.

This is a pivotal role for a proven leader who can combine operational expertise with a strong commercial mindset — ensuring outstanding quality, compliance, and performance across our growing organisation.

Learn more about Kara Healthcare and follow our CEO, Nitesh Somani, or Kara Healthcare’s LinkedIn page.

What You’ll Do

As Group Operations Director, you’ll :

Lead on Quality, Safety & Compliance

• Champion a culture of excellence and person-centred care.
• Ensure services meet and exceed regulatory standards (CQC and other relevant bodies).
• Oversee governance, safeguarding, and incident management with a focus on continuous improvement.

Drive Strategic & Commercial Success

• Translate our Group vision into actionable regional and service-level strategies.
• Take full ownership of budgets, delivering strong financial performance (revenue, EBITDA, cost control).
• Partner with Business Development to identify opportunities for growth and new service launches.

Deliver Operational Excellence

• Provide leadership and direction to Regional and Service Managers, ensuring operational efficiency.
• Set and monitor KPIs for quality, staffing, and financial performance.
• Build and manage strong relationships with regulators, commissioners, and key stakeholders.

Inspire People & Culture

• Lead, mentor, and develop high-performing operational teams.
• Drive recruitment, retention, and leadership development strategies.
• Promote an inclusive, values-driven culture where people thrive and service users receive outstanding care.

What We’re Looking For

• Significant senior operational management experience in health or social care (multi-site).
• Proven track record in improving quality ratings and delivering commercial success.
• Strong understanding of regulatory frameworks (CQC, Care Standards, Health & Safety, Safeguarding).
• Excellent financial acumen and analytical skills.
• A motivational leader and communicator who can influence at all levels.
• Relevant qualification in business, management, or health / social care.

Why Join Kara Healthcare?

At Kara Healthcare, we’re committed to transforming lives through compassionate, person-centred care. You’ll join a passionate leadership team that values integrity, innovation, and collaboration — and you’ll have the autonomy to make a real impact on the quality and success of our services.

Interested?

Apply now or learn more about Kara Healthcare and follow our CEO, Nitesh Somani, or Kara Healthcare’s LinkedIn page.