Group IT Infrastructure Engineer

SCG Connected; Basingstoke; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading telecommunications provider in Basingstoke seeks a Group IT Infrastructure Engineer responsible for supporting IT operations and delivering infrastructure projects. The role includes resolving technical tickets, monitoring infrastructure, and collaborating on project tasks. Candidates should have strong skills in Windows Server, networking, and documentation. Benefits include enhanced holiday, onsite parking, and an employee assistance program.

Benefits

21 days annual leave

Extra day off for birthday

Employee Assistance Programme

Free onsite parking

Discounted retail vouchers

Reduced gym membership

Annual salary review

Employee referral bonus

Onsite canteen with free refreshments

Qualifications

• Experience with Windows Server OSs and Microsoft products.
• Skills in networking, firewall management, and virtualisation.
• Ability to document a network and its services.

Responsibilities

• Deliver project work and support business-as-usual operations.
• Resolve tickets and ensure timely project delivery.
• Monitor infrastructure performance and address issues promptly.

Skills

Windows Server OSs

Active Directory

Microsoft server products

Office 365

Virtualisation

Networking

Firewall management

SAN storage appliances

Backup solutions

Anti-malware products

Job description

Overview

Salary: £40,000 – £45,000

Location: Basingstoke

The Business

SCG is a dynamic and fast paced telecommunications business with nearly 60 years’ experience with a reputation for excellent customer service and unrivalled career development.

Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business and daily operations, all supported by our in-house industry leading technical specialists.

Our services combine the multiple disciplines below where we overlay each with comprehensive service and high-touch account management.

• Hosted IP Telephony
• Data Connectivity
• Business Mobile
• Managed IT Services
• Cyber Security

The Group IT Infrastructure Engineer is tasked with the day-to-day support of business-as-usual operations on the Group IT infrastructure and cloud services, as well as the delivery of infrastructure project work. At all times, the Group IT Infrastructure Engineer is responsible for upholding existing standards, processes and policies around security, architecture, design, support, and documentation.

Job Objectives

• Integration projects to consolidate on-premises infrastructure across group businesses onto “group tin” and cloud tenants.
• Serving as an escalation point for tickets from the Group IT Service Desk team.
• Delivery of project work to launch new internal services or new office locations.

Key Tasks

• Respond to and resolve tickets in a timely manner.
• Ensure that projects are delivered on-time and ensure good communication with stakeholders and the Group IT Services team.
• Assist with monitoring of the infrastructure and ensure that any problems are raised and resolved as soon as possible.
• Assist in the completion of scheduled check activities including control monitoring tasks and routine tasks.
• Track the progress of tasks and projects and ensure these are visible to the team.
• Take responsibility for the successful delivery of projects end-to-end, from design through to documentation.

Skills and Competencies Required

• Experience with Windows Server OSs, Active Directory, Microsoft server products, and Office 365.
• Experience with hypervisor-based virtualisation, networking including switching and wireless, firewalls, SAN storage appliances, backup, and anti-malware products.
• Ability to discover, analyse and document a network and its associated services.
• Ability to work as part of a project delivery team by adhering to deadlines and providing progress reports.
• Ability to understand and digest problems and incidents, then propose and implement solutions to resolve tickets in a timely manner.
• Ability to understand processes and policies and consider them in all aspects of work.
• Ability to write clear and appropriately structured documentation.

Benefits

• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus
• Onsite canteen offering free croissants and freshly made soup

Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK.

SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.