Operations Specialist

Bolt; Greater London; Hybrid; GBP 52,000 - 78,000; Full time

Benefits offered by this job

Salary and stock options

Wellness perks

1-month sabbatical after 5 years

Annual company events

Hybrid work model with 12 in-office 0

Job summary

Bolt is hiring an Operations Specialist to drive marketplace performance across city markets in the Rides division. You will analyse city data, identify growth opportunities, and implement strategies that balance supply and demand while improving profitability.

Working with Growth, Marketing, Product and Public Policy, you’ll shape pricing, incentives and operational initiatives. If you thrive in a fast-paced environment and enjoy making data-driven decisions, this role is for you.

Qualifications

• 2+ years in operations, strategy, or analytical roles (marketplace/mobility/tech preferred).
• Strong data analysis skills.
• Advanced Excel or Google Sheets skills, plus experience with BI tools such as Looker or Power BI.
• Commercial acumen and a working understanding of marketplace dynamics.
• Clear, concise communicator who can influence senior stakeholders.
• Action-oriented and self-sufficient. You thrive in a fast-paced environment, stay undeterred by obstacles, and operate with minimal supervision.
• You are a "hustler" who thrives in fast-paced environments, remains undeterred by obstacles, and operates with minimal supervision.

Responsibilities

• Own city-level marketplace analysis: interrogate data, build models, and develop dashboards across supply, demand, pricing and marketplace health.
• Monitor city KPIs against targets and flag risks and opportunities early.
• Diagnose performance issues by forming hypotheses, running deep analysis, and investigating anomalies.
• Translate analysis into clear, commercially grounded actions, quantifying impact in rides, revenue and cost.
• Own execution: design and deliver operational interventions across pricing, incentives, driver engagement, and supply and demand balancing.
• Produce regular performance reports, communicate insights and recommendations clearly to stakeholders.
• Measure the effectiveness of initiatives and campaigns, and adjust based on what the data shows. Track driver sentiment, competitor activity and market developments, and feed that back into planning.

Skills

Data analysis

Advanced Excel / Google Sheets

BI tools (Looker, Power BI)

Commercial acumen

Stakeholder communication

Self-motivated / independent

Fast-paced adaptability

Tools

Looker

Power BI

Job description

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role

We’re hiring an Operations Specialist with responsibility for driving marketplace performance and operational excellence across assigned city markets within the Rides division. This is a hands on, commercially driven role focused on analysing city performance, identifying growth opportunities, and executing strategies that optimise supply, demand, and overall marketplace health. Working closely with cross-functional teams including Growth, Marketing, Product, and Public Policy, the Operations Specialist helps shape and deliver city level strategies related to pricing, incentives, supply engagement, and operational initiatives.

Main Tasks And Responsibilities

• Own city-level marketplace analysis: interrogate data, build models, and develop dashboards across supply, demand, pricing and marketplace health.
• Monitor city KPIs against targets and flag risks and opportunities early.
• Diagnose performance issues by forming hypotheses, running deep analysis, and investigating anomalies.
• Translate analysis into clear, commercially grounded actions, quantifying impact in rides, revenue and cost.
• Own execution: design and deliver operational interventions across pricing, incentives, driver engagement, and supply and demand balancing.
• Produce regular performance reports, communicate insights and recommendations clearly to stakeholders.
• Measure the effectiveness of initiatives and campaigns, and adjust based on what the data shows.Track driver sentiment, competitor activity and market developments, and feed that back into planning.

About You

• 2+ years in operations, strategy, or analytical roles (marketplace/mobility/tech preferred).
• Strong data analysis skills.
• Advanced Excel or Google Sheets skills, plus experience with BI tools such as Looker or Power BI.
• Commercial acumen and a working understanding of marketplace dynamics.
• Clear, concise communicator who can influence senior stakeholders.
• Action-oriented and self-sufficient. You thrive in a fast-paced environment, stay undeterred by obstacles, and operate with minimal supervision.
• You are a "hustler" who thrives in fast-paced environments, remains undeterred by obstacles, and operates with minimal supervision.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box,

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.