People Strategy & Operation Manager

Bolt; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Stock options

Wellness perks

Sabbatical after 5 years

Team events

Hybrid work model

Job summary

Bolt is seeking a Strategy and Operations Manager to turn Bolt's People strategy into measurable outcomes and scalable ways of working. In this role, you'll drive operational excellence across the People function, lead the adoption of AI-powered tools, and build the frameworks that help teams set goals, measure success, and deliver impact at scale.

Reporting to the VP of People, you'll operate at the intersection of strategy, operations, technology, and analytics, working with People leaders,

Qualifications

• Established track record building structured operating frameworks like OKRs and KPI systems.
• Experience evaluating, implementing and scaling technology solutions with measurable impact.
• Strong analytical skills with data-driven recommendations to senior stakeholders.
• Structured problem solving and ability to translate insights into execution plans.

Responsibilities

• Evaluate technology investments, manage vendor relationships, build business cases, and measure return on People technology initiatives.
• Drive adoption of new tools and ways of working through change management and enablement.
• Build and maintain KPI and goal-setting frameworks aligned to business outcomes.
• Partner with People leaders, Finance, and FP&A to manage headcount planning, budgets, forecasting, and reporting.
• Lead high-priority People initiatives from scoping to delivery and impact measurement.
• Own the People function's AI tooling roadmap, piloting solutions across recruiting, performance, analytics, onboarding, and HR ops.

Skills

OKRs

KPI systems

Operating cadences

Analytical modeling

Stakeholder management

Job description

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role

We're looking for a Strategy and Operations Manager to help turn Bolt's People strategy into measurable outcomes and scalable ways of working. In this role, you'll drive operational excellence across the People function, lead the adoption of AI-powered tools, and build the frameworks that help teams set goals, measure success, and deliver impact at scale.

Reporting to the VP of People, you'll operate at the intersection of strategy, operations, technology, and analytics. You'll work closely with People leaders, Finance, FP&A, and senior stakeholders across the business to ensure priorities are translated into clear plans, measurable outcomes, and consistent execution.

This is a unique opportunity for someone who enjoys solving complex business problems, building systems from the ground up, and using technology to improve how teams operate. You'll play a key role in helping the People function scale efficiently while ensuring it remains aligned with Bolt's broader business objectives.

Main Tasks And Responsibilities

• Evaluate technology investments, manage vendor relationships, build business cases, and measure the return on People technology initiatives.
• Drive adoption of new tools and ways of working through change management, enablement, and continuous improvement efforts.
• Build and maintain KPI and goal-setting frameworks, ensuring People priorities are measurable, aligned, and connected to business outcomes.
• Partner with People leaders, Finance, and FP&A to manage headcount planning, budgets, forecasting, and organisational reporting.
• Lead and coordinate high-priority People initiatives from initial scoping through to delivery, implementation, and impact measurement.
• Own the People function's AI tooling roadmap, identifying, piloting, and embedding solutions across recruiting, performance management, analytics, onboarding, and HR operations.

About You

• You have designed and implemented structured operating frameworks, such as goal-setting architectures, OKRs, KPI systems, or business operating cadences.
• You have experience evaluating, implementing, and scaling technology solutions, with the ability to assess investment decisions, drive adoption, and measure impact.
• You are highly analytical and comfortable building models, challenging assumptions, and presenting data-driven recommendations directly to senior stakeholders.
• You are a structured problem solver who can navigate ambiguity, diagnose root causes, and translate insights into practical solutions and execution plans.
• You are commercially minded, technologically curious, and motivated by improving systems, processes, and outcomes at scale.
• You have experience in strategy, operations, consulting, or chief of staff roles within a high-growth technology company or leading consulting environment. Previous People or HR experience is not required.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.