Grounds Maintenance Supervisor

JR United Kingdom; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing association is seeking a Supervisor for grounds maintenance services. This role involves overseeing service delivery across community spaces, ensuring compliance with health and safety standards, and maintaining high customer satisfaction. Ideal candidates will be reliable, self-motivated team players with strong communication skills.

Qualifications

• Supervisory experience preferred, training will be provided.
• Strong communication skills for dealing with teams and customers.
• Full UK driving license required.

Responsibilities

• Manage day-to-day service delivery and ensure compliance with health and safety.
• Lead and support staff while managing performance of contractors.
• Conduct inspections and assist with staff planning.

Skills

Leadership

Communication

Customer Service

Tools

Microsoft Office

Job description

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We are recruiting on behalf of a large housing association for a role supervising the delivery of grounds maintenance, arboriculture, caretaking, and cleaning services across communal open spaces, playgrounds, and residential blocks. The role ensures services meet quality standards, safety regulations, and deliver customer satisfaction.

Key Responsibilities:

• Manage day-to-day service delivery in line with service level agreements and planned works.
• Ensure health and safety compliance and environmental standards are maintained.
• Split time between being on-site with teams and office-based admin and meetings.
• Lead and support staff while managing performance of external contractors.
• Communicate effectively with customers, resolve issues, and maintain satisfaction.
• Conduct inspections, maintain records, and help with staff planning.

Experience & Skills:

• Supervisory experience preferred but not essential—training will be provided.
• Ability to lead teams, manage deadlines, and maintain high standards of work.
• Strong communication and people skills for working with teams, suppliers, and residents.
• Understanding of health & safety, environmental legislation, and waste disposal.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Full UK driving licence.

Location:

Suitable candidates will ideally be based in the London region. The patch also extends into parts of Surrey and Sussex.

Personal Qualities:

• Reliable, self-motivated, and proactive
• Team player with strong customer service focus
• Willing to learn and develop leadership skills