Groundcare Service Coordinator

Hamilton Ross Group; Bishopton; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme

Staff discount

Training

Job summary

Hamilton Ross Group is a busy machinery dealership in Bishopton, dedicated to Groundcare and Workshop services. This role keeps customers informed and coordinates between the workshop and administration to ensure bookings, invoicing and collections run smoothly.

You’ll be a key contact for service customers, book machinery in, update job cards, raise purchase orders, process supplier paperwork and help the team meet deadlines with clear communication and strong organisational skills.

Qualifications

• Experience in administration, service advising or another customer-facing role.
• Strong organisation and the ability to manage several priorities in a busy department.
• Clear, confident communication with customers, colleagues and suppliers.
• Excellent customer service skills, both face to face and over the phone.
• Confident, up-to-date IT skills including email and Microsoft Office.
• Experience in an agricultural, construction, groundcare, automotive or similar service environment.
• Familiarity with dealer management or workshop management systems.
• An understanding of basic mechanical and service terminology.

Responsibilities

• Book machinery in for repair, service and inspection and keep customers updated.
• Allocate jobs to workshop engineers in line with priorities and deadlines.
• Create, process and update job cards from opening through to invoicing.
• Raise purchase orders and process supplier invoices where required.
• Produce customer invoices and take payments accurately.
• Maintain service records and departmental documentation to a high standard.
• Support the service manager with administration, reporting and workshop planning.
• Help deliver the reliable, effective service our customers expect.

Skills

Administration

Customer-facing

Organisation

Communication

IT skills (MS Office)

Workshop systems

Mechanical terminology

Agricultural/groundcare experience

Tools

Microsoft Office

Dealer/workshop management systems

Job description

Hamilton Ross Group is a busy machinery dealership in Bishopton, dedicated to Groundcare and Workshop services. This role keeps customers informed and coordinates between the workshop and administration to ensure bookings, invoicing and collections run smoothly.

You’ll be a key contact for service customers, book machinery in, update job cards, raise purchase orders, process supplier paperwork and help the team meet deadlines with clear communication and strong organisational skills.