Ground Floor Guest Experience Member (Permanent)

Whitbread PLC; Tetford; Hybrid; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Whitbread Benefits Card - up to 60% %?

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Whitbread PLC operates Premier Inn locations and is seeking a Ground Floor Team Member for the Thetford area. You will welcome guests, assist with check-ins, and provide breakfast or dinner service to ensure a smooth stay. This role involves answering questions, solving problems, and supporting your team during busy periods.

No two shifts are the same, with evenings and weekends included. Full training and ongoing development are provided as you grow within Premier Inn and Whitbread group.

Qualifications

• Welcoming guests and processing check-ins.
• Providing breakfast or dinner service as needed.
• Answering guest questions and solving issues promptly.
• Maintaining clean reception, restaurant and public areas.
• Supporting teammates during busy periods.

Responsibilities

• Welcome guests and help with check-in.
• Serve breakfast or evening meals.
• Answer questions and resolve issues.
• Keep reception, restaurant and public areas tidy.
• Support teammates when busy to keep the hotel running smoothly.
• Ensure every guest feels cared for from arrival to departure.

Skills

Guest service

Check-in procedures

Food service

Problem solving

Team collaboration

Job description

Whitbread PLC operates Premier Inn locations and is seeking a Ground Floor Team Member for the Thetford area. You will welcome guests, assist with check-ins, and provide breakfast or dinner service to ensure a smooth stay. This role involves answering questions, solving problems, and supporting your team during busy periods.

No two shifts are the same, with evenings and weekends included. Full training and ongoing development are provided as you grow within Premier Inn and Whitbread group.