Ground Floor Guest Experience Associate – Permanent, 25hrs

Premier-Inn; Norwich; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Permanent contract

Full training and support

Whitbread Benefits Card

Company pension

Save As You Earn scheme

Discounts on shopping, travel and more

Job summary

Premier Inn in Norwich is seeking a Ground Floor Team Member to welcome guests, assist with check-in and provide breakfast or dinner service while helping ensure a smooth stay for every guest.

Shifts include evenings and weekends. No hotel experience is required; friendly, calm and proactive teammates thrive here. You’ll receive full training and a permanent contract with benefits as you build your career in hospitality.

Qualifications

• Friendly, helpful approach to guests
• Ability to stay calm when busy
• Willingness to learn and adapt to different tasks

Responsibilities

• Greet guests and help them check in
• Serve breakfast or dinner in the restaurant
• Answer guest questions and resolve issues
• Keep reception, restaurant and public areas clean and welcoming
• Support hotel team during busy periods
• Ensure guests feel cared for from arrival to departure

Skills

Customer service

Communication

Teamwork

Job description

Premier Inn in Norwich is seeking a Ground Floor Team Member to welcome guests, assist with check-in and provide breakfast or dinner service while helping ensure a smooth stay for every guest.

Shifts include evenings and weekends. No hotel experience is required; friendly, calm and proactive teammates thrive here. You’ll receive full training and a permanent contract with benefits as you build your career in hospitality.